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Chapeltown Family Surgery

Administrator

The closing date is 18 July 2025

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Job summary

We are looking for someone to cover the following hours.

Monday 8.30-1

Tuesday 11.30-4.30

Wednesday 12-6

Thursday 8.30-1

Friday 12-6

We are looking for a highly motivated, enthusiastic administrator to join our close knit team. This job entails running the day to day admin duties for the practice. This is a busy but varied role for the right candidate.

Main duties of the job

Liaise with doctors, hospital staff, patients, and outside agencies to meet the patients needs and to coordinate the patients care

Dealing with patient enquiries, exercising initiative regarding action necessary within the boundaries of own capability and the role

Help and support colleagues as required, including cover for annual leave and sickness

Effectively manage own time, workload, and resources

Daily use of the practice's clinical system to effectively communicate with patients and other services as required

Enter all correspondence onto the Practice clinical system using codes.

Take messages as appropriate

Deal with telephone queries answering all calls in a polite and professional manner

Perform any reasonable administrative tasks as requested

To assist in the cancellation of surgeries due to sickness etc by contacting patients by letter/telephone/text as appropriate

Ensure that all confidential patient and practice information is stored and handed in accordance with Practice Policy and the law

Any other duties as required by the Reception Manager, Practice Manager, or GP Partners

Maintaining the Rooms and Rotas folder

Booking in outside agencies room availability and allocation

Links. Maintenance and ensuring patient records held are accurate

Medical records and reports. Ensuring these are actioned in a timely manner

Responsible for the Admin inbox

Booking locums including using platforms such as Locum Deck and Lantum

To cover reception when required.

About us

The Chapeltown Family Surgery has been serving the people of Chapeltown and Harehills for the last 40 years. We are closely engaged with the local community. We are a small team and work together to achieve a friendly and efficient practice. We consist of two partner GPs and one salaried. We have two nurses and a small reception team.

Details

Date posted

01 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3495-25-0008

Job locations

Spencer Place

Leeds

LS7 4BB


Job description

Job responsibilities

  • First point of contact for patients contacting the surgery
  • Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Undertake general office and reception duties including front desk, telephone and email.
  • Liaise with outside agencies
  • Support colleagues and be a team player
  • Respect confidentiality and data protection rules
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Job description

Job responsibilities

  • First point of contact for patients contacting the surgery
  • Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Undertake general office and reception duties including front desk, telephone and email.
  • Liaise with outside agencies
  • Support colleagues and be a team player
  • Respect confidentiality and data protection rules
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Customer service experience

Desirable

  • System one experience
  • Experience of working in a healthcare setting
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Customer service experience

Desirable

  • System one experience
  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chapeltown Family Surgery

Address

Spencer Place

Leeds

LS7 4BB


Employer's website

https://www.chapeltownfamilysurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chapeltown Family Surgery

Address

Spencer Place

Leeds

LS7 4BB


Employer's website

https://www.chapeltownfamilysurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Mia Kennedy

mia.kennedy1@nhs.net

07894400702

Details

Date posted

01 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3495-25-0008

Job locations

Spencer Place

Leeds

LS7 4BB


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