SERVICE DELIVERY MANAGER

Job summary

We are looking for a motivated, reliable, conscientious and committed individual who can make a valuable contribution to our team. We are seeking a full time Service Delivery Manager with HR management skills to work as part of our multi-disciplinary team to deliver a strong and supportive IT and Admin Support service and perform a wide variety of tasks to ensure service delivery and meeting contractual targets. The post holder should be computer literate (preferably with experience of SystmOne) and have at least three years primary care administration experience with experience at manager level. The post holder must have excellent communication skills, have demonstrable skills at managing a team, be organised, work well under pressure and enjoy working flexibly within a multi-disciplinary team setting. They should be able to multi task and show initiative.

Main duties of the job

Provide high level administrative support to the Practice

to liaise with CSU, SystmOne and the registration authority for IT and Smart card queries

Provide a main contact with the ICB, PCN and other external organisations, distributing mail appropriately and in a timely fashion

Use SystmOne clinical system to run searches and reports to complete payment claims

HR and logistical management of administrative team

Record staff holidays, absence and training

Organise staff training sessions and book staff onto courses

Keep the practice website, intranet, leaflets, and information up to date

Draft and send letters using large scale mail merge

Interrogate data for audit purposes.

Maintain the appointment system and staff rota and set up templates in order to do so. To book locum staff as required.

To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.

Take part in practice performance related to recalls for patients.

Answer complaints in liaison with the partners

Attend PCN and locality meetings on behalf of the practice Oversee patient registrations and deductions

Any other appropriate duties as required by the Practice Manager

About us

This will be an interesting and varied role for a skilled and IT literate manager who would enjoy working in a small but busy urban GP practice. The role responsibilities require a methodical, level headed approach who is comfortable working to multiple demands and priorities. The post holder will interact with the GP Partners, staff, patients and support staff on a daily basis so should have excellent interpersonal skills and be willing to support the whole team.