Job summary
Part time receptionist required for a GP practice in North Kensington, W10 for 22 hours per week.
Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is preferred although we are willing to consider the right candidate outside of this scope.
Main duties of the job
**SystmOne Practice**
To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team. Ensuring that the scanning of patients correspondence is kept up to date at all times. You are expected to be courteous to patients, particularly people with disabilities, elderly and people from the ethnic minority groups. You must have experience working as a medical receptionist and preferably with SystmOne software or similar.
About us
You
will Join a well-established professional team of General Practitioners,
Practice Nurse, FY2s, Pharmacist, HCAs and Administration/Reception staff.
We
are an extremely friendly and flexible practice, with a current patient
population of 5000 patients. We are part of Westhill PCN and we have been rated
Good by CQC.
We
are very good QOF achievers and we strive on our patient care at all times.
Job description
Job responsibilities
- Answer the
telephone dealing with or redirecting enquiries.
- Booking new
and follow up appointments.
- Take
messages for the doctors, nurse and other clinicians.
- Requesting repeat
prescriptions in accordance with practice guidelines.
- Register new
patients following practice policy.
- Open mail
and distribute as appropriate. Leave private, confidential and personal
mail unopened.
- File medical
records and scan hospital reports and letters.
- Offer all
services to patients including Community Pharmacy Consultation Service
(CPCS), extended hours hub and walk in centres as appropriate.
- Complete
tasks sent by the doctors, nurses and other clinicians.
- Sending off
patients records to the PCSE
- Marking
patient records as arrived on systmone
- Each evening
leave the reception area tidy and ready for incoming colleagues. Leave
information regarding unsolved or urgent problems in the message book.
- Opening and
locking up of Practice premises and maintaining security in accordance
with practice protocols.
Confidentiality: Any information
about patients, personal or medical must be regarded as strictly confidential.
Any breach of this confidentiality will be taken as a reason for instant
dismissal.
Job description
Job responsibilities
- Answer the
telephone dealing with or redirecting enquiries.
- Booking new
and follow up appointments.
- Take
messages for the doctors, nurse and other clinicians.
- Requesting repeat
prescriptions in accordance with practice guidelines.
- Register new
patients following practice policy.
- Open mail
and distribute as appropriate. Leave private, confidential and personal
mail unopened.
- File medical
records and scan hospital reports and letters.
- Offer all
services to patients including Community Pharmacy Consultation Service
(CPCS), extended hours hub and walk in centres as appropriate.
- Complete
tasks sent by the doctors, nurses and other clinicians.
- Sending off
patients records to the PCSE
- Marking
patient records as arrived on systmone
- Each evening
leave the reception area tidy and ready for incoming colleagues. Leave
information regarding unsolved or urgent problems in the message book.
- Opening and
locking up of Practice premises and maintaining security in accordance
with practice protocols.
Confidentiality: Any information
about patients, personal or medical must be regarded as strictly confidential.
Any breach of this confidentiality will be taken as a reason for instant
dismissal.
Person Specification
Experience
Essential
- Previous medical reception/admin experience.
Desirable
- Previous systmone experience.
Person Specification
Experience
Essential
- Previous medical reception/admin experience.
Desirable
- Previous systmone experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.