Job responsibilities
This is a 25 hour per week part time role.
Job purpose/summary:
Provide
support to the Zone Manager and deputise in their absence.
Provide
leadership and management to enable the Health & Beyond (H&B) Group
to meet its agreed aims and objectives within a safe, effective, efficient
and profitable working environment.
Project
manage and implement new initiatives and changes to service and care
delivery.
Monitor
and support in all aspects of hub performance
Embrace
innovation and service improvement/development.
Actively
engage in due diligence and quality assurance requirements working in
partnership with other teams/professionals
Line management of practice supervisors (Zone 1)
Management Support
Monitor
and evaluate performance on behalf of the Zone Manager, using a range of
sources of data will ensure the efficiency and effectiveness of all contracts
and incentive schemes, indicators and priorities.
Encourage
innovation and support the Zone Manager to develop the team to work
cohesively in support of each other.
Support
the implementation of change management projects that are required across the
operational arm of the business.
Develop
and maintain effective communication both within the team and with relevant
outside agencies.
Help
prepare and annually update the Health and Beyond Group development plan, and
support the implementation of the aims and objectives of safe and effective
service delivery.
Work
as part of a team to support peers to address shortfalls in performance actively
line managing all supervisors across the zone.
Lead
small scale change to service and organisational challenges to improve
assurance, performance and/or supporting the manager in daily operations,
managing patient experience, contributing to service improvement.
Administrative
tasks to aid operational management, collation of information, preparation of
plans, delivering part/all of improvement plans ie incentive scheme and other
priority core work of the practice including CQC searches to aid smooth
workflows.
Prepare
and provide training identified for practice personnel, also attending
training in response to policy/process requirements on behalf of the business
Information management
and technology
Motivate,
support and monitor staff in the use of IT; organise, oversee and evaluate IT
training
Ensure
targets and monitoring standards for data entry and data collection are
defined and implemented
Ensure
IT data security measures are sufficient
Contribute
to the upkeep of accurate and useful information available on the H&B
group website.
To
be able to manage IT logins, updates, orders for new starters and basic
troubleshooting to support consistent IT systems
Operational Management
Actively
ensure that the team comply with NHS contractual obligations in relation to
patient care
Implement
registration policies and monitor patient turnover and capitation to ensure
an effective balance of staff safety and patient experience
Oversee
and/or develop and manage an effective appointment system to include total
triage
Oversee
team rotas and holiday cover to ensure efficiency and safe cover
Routinely
monitor and assess team performance against patient access and demand
management targets
Maintain
an effective complaints management system on behalf of the zone
Liaise
and develop relationships with patient groups/Time2Talk/PPGs
Convene
meetings, prepare agendas and ensure distribution of minutes as necessary
Develop
team protocols and procedures, review and update as required
Ensure
that all premises are properly maintained and cleaned, and that adequate fire
prevention and security systems are in place working alongside the Supervisors
and Quality Assurance Manager
Have
overview of the procurement of equipment, supplies and services within target
budgets
Ensure
the implementation of all relevant Health & Safety policies and
procedures and keep abreast the extent and quality of implementation
supporting audits and inspections carried out by the Quality Assurance
Manager
Test
disaster recovery procedures in conjunction with the Quality Assurance &
Improvement Manager
Management
of service delivery and performance, reporting
incidents/complaints/significant events and/or maintenance requirements in
accordance with the processes for doing so
Support
marketing and promotion to encourage patient feedback, organising events and
engagement with patient groups whilst linking in with attached PCN teams
Project management
Work
as part of a team with the operational arm of the organisation and other
teams to collectively achieve objectives set by the leadership team
Actively
engage in time limited pieces of work using all relevant project management
documentation
Scope
projects and prepare proposals and, where necessary draft business case(s)
for consideration
Ensure
project plans are prepared to define timelines for milestone completion
Ensure
projects and service development activities including existing delivery are
in accordance with local and national guidelines
Prepare
highlight reports to confirm progress and status of project(s)
Monitor
and review the effectiveness of new methods of working to ensure benefits
have been realised and expected outcomes have been achieved
Identify,
manage and monitor risk through maintaining project risk register(s),
escalating items of concern as they arise
Financial planning and management
Support
zone/departmental specific activities within allocated budgets and seek to
maximise income as far as reasonably possible.
Support
the Zone Manager to ensure effective planning and monitoring processes are in
place to ensure claims are made in a timely and accurate manner.
Planning
and implementation of QOF workload.
Planning
and implementation of PCF and IIF workloads and other incentivised activity
the hub participates in.
Planning
and organisation of seasonal campaigns
Personal/Professional Development:
The post-holder will participate in
any training programme implemented by the practice as part of this
employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
To
always act within the NMC Code of Conduct and Scope of Professional Practice
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The post-holder will strive to
maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Qualifications
& Education
Essential: Good basic education, including GCSE English (Grade C or above
or equivalent
Desirable: A-levels or higher education qualifications
Leadership level training or apprenticeship or relevant experience of Line Management to
leadership level
