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Health and Beyond

Receptionist

Information:

This job is now closed

Job summary

This is a fixed term contract to be reviewed at 6 months.

To provide an efficient and friendly service to the practice by answering calls in a professional manner and providing an effective service to patients attending their appointments or when accessing other facilities provided. Offering support and direction to patients in a courteous manner and making sure that communication between patients, members of the primary health care team and other secondary agencies is effective.

You will be expected to undertake a variety of administrative duties to assist in the smooth operation of the practice, including the provision of clerical support to clinical staff and other members of the practice team. You will need to ensure medical records are kept up to date and to provide general assistance to the practice team whilst projecting a positive and friendly image to patients and other visitors either face to face or via telephone.

Main duties of the job

Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Processing and distributing incoming and outgoing mail hardcopy and electronic
  • Maintain telephone performance standards
  • Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details
  • Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
  • Action administrative responsibilities accurately and in a timely manner
  • Inform patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for all payments
  • Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures
  • Providing clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning

About us

Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services, and meet the needs of the population of Wolverhampton and beyond.

As Health and Beyond we are committed to working together to ensure our communities receive the best evidence based care possible, and will strive to ensure that patients' views are heard and that their journey through Health and Beyond health system is seamless through integration and strong partnership working with our stakeholders.

Delivering excellence in innovation that benefits patients, employees and commissioners with strong inter-professional programs and bespoke care.

Including South East Primary Care Network which is within our geographical area.

Details

Date posted

30 August 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A3491-23-0034

Job locations

Bilston Urban Village Medical Centre

Bankfield Road

Bilston

WV14 0EE


Job description

Job responsibilities

Job purpose/summary:

1 Provide reception and call handling cover in a busy environment

2 Be kind and compassionate in difficult circumstances

3 Provide a robust knowledge of the services we provide.

Main Duties & Responsibilities

1 Call handling and online triage

2 tasks, scanning and general admin work

3 To be responsible to Reception team supervisor

Knowledge, Skills and Experience Required

1 Good customer services skills

2 Professional approach with sympathetic and understanding nature

3 Good IT skills preferably with a clinical system

What we can offer you

1. We offer a competitive salary (indemnity fees paid in addition to salary

2. A tailored comprehensive induction programme and we provide a supportive working environment with an appropriate on call clinician for support and advice.

3. We also offer highest possible governance support, an excellent working environment

4. NHS Pension, maternity, sick and injury benefits

5. 5 weeks Annual Leave + 8 Public holidays

6. We use Clarity TeamNet to record leave, sickness, appraisals and training.

7. Exciting opportunities for further progression and professional development along with flexible hours

Workload Support

Support from highly efficient and organised clinical, operational and HR teams which includes:

GPs, Practice Nurses, ANPs, Heath Care Assistants, First Contact Practitioners, MSK Specialists, Health Coaches, Clinical Pharmacists, Dedicated Back Office Team, Dedicated HR Team, IT team to support all clinicians and a diverse clinical team means that you will see most relevant patients and benefit from reduced levels of paperwork.

Personal Development

1.Ongoing training offered

2. Discussed at 4, 8- and 12-week reviews

3. 1 to 1 regular reviews to discuss training needs

Role Specific Competencies

1. Empathic and understanding towards our service users

2. Deal with difficult conversations

3. Good IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Other Information:

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

To always act within the NMC Code of Conduct and Scope of Professional Practice

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply organisational policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Job description

Job responsibilities

Job purpose/summary:

1 Provide reception and call handling cover in a busy environment

2 Be kind and compassionate in difficult circumstances

3 Provide a robust knowledge of the services we provide.

Main Duties & Responsibilities

1 Call handling and online triage

2 tasks, scanning and general admin work

3 To be responsible to Reception team supervisor

Knowledge, Skills and Experience Required

1 Good customer services skills

2 Professional approach with sympathetic and understanding nature

3 Good IT skills preferably with a clinical system

What we can offer you

1. We offer a competitive salary (indemnity fees paid in addition to salary

2. A tailored comprehensive induction programme and we provide a supportive working environment with an appropriate on call clinician for support and advice.

3. We also offer highest possible governance support, an excellent working environment

4. NHS Pension, maternity, sick and injury benefits

5. 5 weeks Annual Leave + 8 Public holidays

6. We use Clarity TeamNet to record leave, sickness, appraisals and training.

7. Exciting opportunities for further progression and professional development along with flexible hours

Workload Support

Support from highly efficient and organised clinical, operational and HR teams which includes:

GPs, Practice Nurses, ANPs, Heath Care Assistants, First Contact Practitioners, MSK Specialists, Health Coaches, Clinical Pharmacists, Dedicated Back Office Team, Dedicated HR Team, IT team to support all clinicians and a diverse clinical team means that you will see most relevant patients and benefit from reduced levels of paperwork.

Personal Development

1.Ongoing training offered

2. Discussed at 4, 8- and 12-week reviews

3. 1 to 1 regular reviews to discuss training needs

Role Specific Competencies

1. Empathic and understanding towards our service users

2. Deal with difficult conversations

3. Good IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Other Information:

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

To always act within the NMC Code of Conduct and Scope of Professional Practice

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply organisational policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Experience

Essential

  • Experience in customer/patient facing role.
Person Specification

Experience

Essential

  • Experience in customer/patient facing role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Bilston Urban Village Medical Centre

Bankfield Road

Bilston

WV14 0EE


Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Employer details

Employer name

Health and Beyond

Address

Bilston Urban Village Medical Centre

Bankfield Road

Bilston

WV14 0EE


Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Support

Taran Mann

Tarandeep.mann@nhs.net

01902349412

Details

Date posted

30 August 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A3491-23-0034

Job locations

Bilston Urban Village Medical Centre

Bankfield Road

Bilston

WV14 0EE


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