Medical Receptionist / Care Navigator

Job summary

Are you enthusiastic about helping people?

We are looking for two dynamic, dedicated and compassionate people to join our Reception / Care Navigation Team here at Runnymede Medical Practice. You will play a crucial role in assisting patients in navigating the healthcare system, ensuring they receive the appropriate care and resources. This position requires strong organisational skills and the ability to communicate effectively with both patients and professionals.

Main duties of the job

Duties

• Coordinate appointments, follow-ups, and referrals to ensure continuity of care be this in person, on the telephone or electronically
• Maintain accurate records of patient interactions
• Provide administrative support, including managing correspondence and prescriptions
• Collaborate with healthcare professionals to facilitate patient care and resolve any issues that may arise
• Educate patients about available resources and signpost to alternative sources of support where appropriate

Requirements

• Excellent communication skills, both verbal and written, to effectively interact with patients and staff
• Strong organisational abilities with attention to detail to manage multiple tasks efficiently
• Empathy and a patient-centred approach to care, demonstrating a commitment to supporting individuals in need
• Proficiency in using computer systems and software for record-keeping and communication purposes
• Ability to remain calm, organised, professional and positive in a demanding environment
• Able to work as part of a team and as an individual using your own initiative

Hours (2 roles)

We are recruiting to two roles with fixed hours;

Job 1 (21.25 hours)

Mondays 1.00pm - 6.30pm

Wednesdays 1.00pm - 6.00pm

Thursdays 7.45am - 1.00pm

Fridays 1.00pm - 6.30pm

Job 2 (20 hours)

Mondays 7.45am - 6.00pm

Wednesdays 7.45am - 1.00pm

Thursdays 1.00pm - 6.00pm

Plus the flexibility to cover colleagues shifts when they are on planned (or unplanned) leave.

Please note that these hours are fixed and non-negotiable.

About us

Runnymede Medical Practice is a 2 site NHS GP Practice based in Old Windsor and Englefield Green looking after 12,000 patients. We have a mixture of clinical staff including GPs, Nurses, Paramedics and Clinical Pharmacists as well as an extensive non-clinical staff. We are a training Practice and are committed to the development of all of our staff.

If you are passionate about making a difference in people's lives and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Medical Receptionist / Care Navigator.

We will be actively reviewing applications as they are submitted and reserve the right to close the advert early should we receive a significant interest in the role.