Job summary
Wellsbourne
Healthcare CIC is a social enterprise, rooted in local community, led
by Healthcare Professionals with many years of experience caring for patients
in East Brighton.
We encourage innovation, helped by
strong links with the university. As a practice we are particularly proud
of our research and community work including an opiate reduction program,
chronic pain management course, volunteer-led garden development, and therapy
project.
We focus on
innovation, excellence, inclusivity and are looking for an organised,
calm and personable individual to help run our exceptional and growing
practice.
We are offering:
List size of 8,500 patients and growingSupport for ongoing professional
developmentHigh QOF and Enhanced Service
AchievementGood CQC report and 5 star patients
reviewsPurpose-built health centre location with
ample parking
The post-holder will work closely with the Practice
Management team and Board of Directors, giving them an excellent insight into
the running of the practice. This would be an ideal role for someone looking to
move into healthcare management from another field, or an existing team lead
looking to take the next step.
To express an interest in this position or
to arrange an informal conversation please contact Sarah Webb, Business
Manager: sarah.webb30@nhs.net
Main duties of the job
Job summary
To support the practice
management team in all aspects of practice functionality, motivating and
managing staff, optimising efficiency and overall performance, ensuring the
practice achieves its long-term strategic objectives in a safe and effective
working environment.
To manage and coordinate all
aspects of practice functionality, motivating and managing staff, patient
services, premises and health and safety management.
Through innovative ways of
working, support the practice manager leading the team in promoting ED&I,
SHEF, quality & continuous improvement, confidentiality, collaborative
working, service delivery, learning and development and ensuring the practice
complies with CQC regulations.
About us
Wellsbourne Healthcare CIC opened in April 2018 with
an APMS contract to provide a general practice service to an area of high deprivation
with poor health outcomes in East Brighton. This population has been
relatively poorly served by primary care providers over the previous decades,
with limited access to continuity of care or multi-disciplinary clinical
teams. We have a list size of 8,500 patients; this is an increase of over
1000 patients over last year and we continue to see rapid growth in patient
numbers
The aim of our CIC is to:
Establish safe
clinical and administrative practice
Establish
excellent chronic disease identification and management
Establish
appropriate access and effective use of primary urgent care
Establish a new
model of care working as part of the community, local authority and other
local organisations with the aim of improving health outcomes
Establish a
financially sustainable business model for delivery of high-quality primary
care over the terms of our APMS contract.
Vision:
The
post-holder will share Wellsbourne Healthcare CICs vision for reducing local
health inequalities and support the values and aims of our organisation.
Job description
Job responsibilities
Primary responsibilities
The
following are the core responsibilities of the Operations Manager. There may
be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels.
The
Operations Manager is responsible for:
a.
Supporting
the the day-to-day operations of the practice, ensuring staff achieve their
primary responsibilities
b.
Providing
leadership and guidance to all staff ensuring that they adhere to policy and
procedure at all times
c.
Line
manage the Reception and Administration teams
d.
Implementing
systems to ensure compliance with CQC regulations and standards
e.
Reviewing
and regularly updating job descriptions and person specifications ensuring
all staff are legally and gainfully employed
f.
Acting
as the lead for recruitment including pre-employment checks and DBS
g.
Evaluating,
organising and overseeing the staff induction programme
h.
Maintain
an effective staff appraisal process and staff development plans whilst
maintaining a robust training record
i.
Maintain
effective systems for the resolution of sickness, disciplinary and grievance
issues, maintaining an overview of staff welfare
j.
Leading
the management of the clinical system, ensuring IT security and IG compliance
at all times (supported by the DPO and Caldicott Guardian)
k.
Updating
and acting as the focal point for the practice website and social media sites
l.
Guiding
staff and developing searches and audits on the clinical system
m.
Ensuring
the staff implement the practice wide approach to the management of all
patient services matters
n.
Act
as Complaints Manager, monitoring and responding to complaints, comments or
reviews that are submitted to the practice. Implement the complaints process,
ensuring complaints are dealt with in a timely manner and, where necessary,
escalated to the next level
o.
Review
significant events and arrange for learning to be shared.
p.
Identify
trends for complaints and significant events and share with the practice team
quarterly.
q.
Identify
trends and devise solutions to reduce risk and repeated occurrences of
significant events
r.
Prepare
meeting agendas; provide necessary papers, record minutes, and process
actions to completion and undertake any other ad-hoc work as required.
Supported by the administrative team.
s.
Oversee
the clinical rotas and identify gap resolutions.
t.
Oversee
staff annual leave.
u.
Awareness
and understanding of CQC requirements as relevant to primary
responsibilities.
Secondary responsibilities
In
addition to the primary responsibilities, the Operations Manager may be
requested to:
a.
Deputise
for the Business Manager
b.
Ensure
all staff are aware of the management of the premises, including health and
safety aspects and undertake risk assessments and mandatory training as
required
c.
Monitor
and disseminate information on safety alerts and other pertinent information
d.
Support
the overall practice clinical governance framework
e.
Guide
the team to reach QOF targets (supported by the nursing and administrative
leads)
f.
Develop,
implement and embed the practice audit programme (in conjunction with the infection
control lead)
g.
Support
the practice manager in the reviewing and updating of practice policies and
procedures
h.
Support
the practice and management team with continuous improvement and change
initiatives
Job description
Job responsibilities
Primary responsibilities
The
following are the core responsibilities of the Operations Manager. There may
be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels.
The
Operations Manager is responsible for:
a.
Supporting
the the day-to-day operations of the practice, ensuring staff achieve their
primary responsibilities
b.
Providing
leadership and guidance to all staff ensuring that they adhere to policy and
procedure at all times
c.
Line
manage the Reception and Administration teams
d.
Implementing
systems to ensure compliance with CQC regulations and standards
e.
Reviewing
and regularly updating job descriptions and person specifications ensuring
all staff are legally and gainfully employed
f.
Acting
as the lead for recruitment including pre-employment checks and DBS
g.
Evaluating,
organising and overseeing the staff induction programme
h.
Maintain
an effective staff appraisal process and staff development plans whilst
maintaining a robust training record
i.
Maintain
effective systems for the resolution of sickness, disciplinary and grievance
issues, maintaining an overview of staff welfare
j.
Leading
the management of the clinical system, ensuring IT security and IG compliance
at all times (supported by the DPO and Caldicott Guardian)
k.
Updating
and acting as the focal point for the practice website and social media sites
l.
Guiding
staff and developing searches and audits on the clinical system
m.
Ensuring
the staff implement the practice wide approach to the management of all
patient services matters
n.
Act
as Complaints Manager, monitoring and responding to complaints, comments or
reviews that are submitted to the practice. Implement the complaints process,
ensuring complaints are dealt with in a timely manner and, where necessary,
escalated to the next level
o.
Review
significant events and arrange for learning to be shared.
p.
Identify
trends for complaints and significant events and share with the practice team
quarterly.
q.
Identify
trends and devise solutions to reduce risk and repeated occurrences of
significant events
r.
Prepare
meeting agendas; provide necessary papers, record minutes, and process
actions to completion and undertake any other ad-hoc work as required.
Supported by the administrative team.
s.
Oversee
the clinical rotas and identify gap resolutions.
t.
Oversee
staff annual leave.
u.
Awareness
and understanding of CQC requirements as relevant to primary
responsibilities.
Secondary responsibilities
In
addition to the primary responsibilities, the Operations Manager may be
requested to:
a.
Deputise
for the Business Manager
b.
Ensure
all staff are aware of the management of the premises, including health and
safety aspects and undertake risk assessments and mandatory training as
required
c.
Monitor
and disseminate information on safety alerts and other pertinent information
d.
Support
the overall practice clinical governance framework
e.
Guide
the team to reach QOF targets (supported by the nursing and administrative
leads)
f.
Develop,
implement and embed the practice audit programme (in conjunction with the infection
control lead)
g.
Support
the practice manager in the reviewing and updating of practice policies and
procedures
h.
Support
the practice and management team with continuous improvement and change
initiatives
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
- Experience of working with the general public
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Desirable
- Leadership and/or management qualification
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
- Experience of working with the general public
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Desirable
- Leadership and/or management qualification
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
