Job summary
This role is with the First 4 Health Group, a group of 4 GP Practices located in the London Borough of Newham, working in collaboration with any PCNs that our practices work with.
First 4 Health Group is a forward-thinking, innovative group of GP practices that is committed to the provision of excellent General Practice with a focus on empowering holistic solutions for our patients.
The Digital Doctor will work closely with the Digital Team, Partners, Senior Leadership Team and Medical Directors to shape and deliver the strategy, vision, and delivery of safe service to patients registered with First 4 Health Group.
Over the past two years, we have undergone a wide-scale digital transformation, distinguishing us as a thought leader in Primary Care. What were doing is working, and our patients are noticing. Our patient population has now exceeded 50,000 across our four practices, and we are dedicated to offering extraordinary service to every single one of them.
The Digital Doctor will also support the practice of delivering quality improvement and practice deliverables.
Check out our website: https://www.first4healthgroup.co.uk
Main duties of the job
- Non-Clinical Responsibilities
- Drive digital innovation and explore digital systems across the organisation.
- Manage, support, and motivate the digital team.
- Oversee training and record supervision within the Digital Team.
- Responsible for effecting and reporting on demand and supply metrics to practice leadership alongside the Non-clinical Digital Team Lead
- Quantity Metric:
Number of full GP appointments per 1,000 patient triage requests.
Time until completion (from patient request submission to marked as done)
Time until next available appointment
Quality Metric:
Expand the scope of the digital team as directed by First 4 Health Group Leadership.
Document and maintain training materials to improve team knowledge and performance
Enhance the quality of patient care via effective triage processes.
Promote efficiencies aligned with the strategic priorities of First 4 Health Group.
Contribute product improvement suggestions to accuRx and collaborate on data insights development
Clinical Responsibilities Responsible for actioning Appointments and Doctor Triage queries on AccuRx
Responsible for managing digital appointments
Responsible for identifying opportunities to develop NEW non-clinical pathways
Responsible for driving QoF and SNS targets, related or tangential to Patient Triage
About us
First 4 Health Group is a forward-thinking, innovative group of GP Practice that is committed to the provision of excellence in General Practice.
Our supportive collaborative 'group' way of working enables us to provide each practice with cross cover when required. We have adopted innovative ways of working, and by having a central management team, we are able to take the administrative practice management burden away from clinicians so they can focus on clinical work.There are always exciting opportunities for Clinicians to take on, grow and develop clinical leadership roles or to get more involved in the management of our practices if they wish to do so. We have invested in developing innovative and digital ways of working to support our clinicians and effectively manage patient demand.Clinicians are welcome to develop their specialist areas of interest and we are always interested in taking on GP's who wish to develop new and more fulfilling ways of working, especially with a digital focus.
We are closely involved with our PCN's and take an active role in their growth and development. The exciting work we are able to do at a PCN level enables us to work at a community level to improve population health across our PCN's as well as improve the range of services our patients are able to access.
If you want to work with us, please also send your CV to Kuljeet Sunder - kuljeet.sunder@nhs.net The advert will be closed as soon as we have suitable candidates.
Job description
Job responsibilities
To provide personal medical services to the registered practice population and to ensure that targets are met in terms of activity and quality in line with the PMS / GMS / APMS or any other contract that may exist between Stratford Village Surgery (SVS), Church Road Health (CRH), Glen Road Medical Centre (GRMC) E7 Health (E7H) and Newham (or other) CCG National Commissioning Board.
Responsible for actioning Appointments and Doctor Triage queries on AccuRx
Responsible for managing digital appointments
Responsible for identifying opportunities to develop NEW non-clinical pathways
Responsible for driving QoF and SNS targets, related or tangential to Patient Triage
Job description
Job responsibilities
To provide personal medical services to the registered practice population and to ensure that targets are met in terms of activity and quality in line with the PMS / GMS / APMS or any other contract that may exist between Stratford Village Surgery (SVS), Church Road Health (CRH), Glen Road Medical Centre (GRMC) E7 Health (E7H) and Newham (or other) CCG National Commissioning Board.
Responsible for actioning Appointments and Doctor Triage queries on AccuRx
Responsible for managing digital appointments
Responsible for identifying opportunities to develop NEW non-clinical pathways
Responsible for driving QoF and SNS targets, related or tangential to Patient Triage
Person Specification
Qualifications
Essential
- Fully registered with the GMC
- General Practice (Vocational Training Scheme) trained
- On a PCT Medical Performers List
- Further qualifications relevant to general practice
- MRCGP
- Enhanced CRB Check & Current Certificate
- Current CRP Certificate
Desirable
- Willingness to work at multiple sites
- Ability to use MS Office (Word, Excel, Powerpoint), Internet etc
- The ability to communicate effectively with a wide range of people
- Willingness to take on leadership roles within the Federated group of practices
- Ability to support and mentor GP Registrars and Medical Students
- Positive Attitude
- Effective team worker
- Self Motivated and enthusiastic
- Non-threatening and sensitive
- Excellent interpersonal skills
- Ability to work flexibly and with uncertainty in a developing and changing environment
- Ability to work with diversity
- Commitment to Continuing Professional Education
- A clear perspective of personal development needs
- Personal Development Plan
- Patient centred approach to care
- Ability to keep calm and work effectively under pressure
Experience
Essential
- Qualified GP.
- Leadership experience, with the ability to motivate and guide a small team.
- Passion for digital innovation and all things technology-related.
- Strong communication skills, both written and verbal.
- High ethical standards and integrity.
- Ability to develop, interpret, and analyse datasets.
- Growth mindset with a commitment to continuous learning.
- Flexibility and adaptability in a dynamic environment.
- Empathy and a patient-centred approach.
- Excellent time management and organisational skills.
- Digital literacy and comfort with a range of digital tools.
- Proficient in the EMIS Web clinical system.
- Able to work effectively within a diverse, multidisciplinary team.
- Emis Web trained
- Worked in General Practice
- Understanding of Patient Demand in deprived areas
- Understanding of Clinical Governance and quality issues
- Understanding of the role of teamwork in providing quality services
- Experience in Chronic Disease Management
- Experience of teaching in general practice and a clear commitment to teach our GP registrars
- Experience in maintaining patients records at an acceptable standard for audit purposes
- To understand the patients perspective in developing and delivering quality services
Desirable
- To understand the implication of government policy in meeting targets like access , QOF and enhanced services, PMS KPIs
- An understanding of Practice management
- The ability to communicate effectively with a wide range of people
- The ability to develop close working partnerships between individuals, teams and organisations
- Excellent communication skills both written and verbal
- Support and contribute to the development of Practice clinical procedures and protocols
- Ability to deliver quality care
Personal Qualities
Essential
- Positive Attitude
- Effective team worker
- Self Motivated and enthusiastic
- Non-threatening and sensitive
- Excellent interpersonal skills
- Ability to work flexibly and with uncertainty in a developing and changing environment
- Ability to work with diversity
- Commitment to Continuing Professional Education
- A clear perspective of personal development needs
- Personal Development Plan
- Patient centred approach to care
- Ability to keep calm and work effectively under pressure
- Proactive and ability and willingness to actively use initiative
Person Specification
Qualifications
Essential
- Fully registered with the GMC
- General Practice (Vocational Training Scheme) trained
- On a PCT Medical Performers List
- Further qualifications relevant to general practice
- MRCGP
- Enhanced CRB Check & Current Certificate
- Current CRP Certificate
Desirable
- Willingness to work at multiple sites
- Ability to use MS Office (Word, Excel, Powerpoint), Internet etc
- The ability to communicate effectively with a wide range of people
- Willingness to take on leadership roles within the Federated group of practices
- Ability to support and mentor GP Registrars and Medical Students
- Positive Attitude
- Effective team worker
- Self Motivated and enthusiastic
- Non-threatening and sensitive
- Excellent interpersonal skills
- Ability to work flexibly and with uncertainty in a developing and changing environment
- Ability to work with diversity
- Commitment to Continuing Professional Education
- A clear perspective of personal development needs
- Personal Development Plan
- Patient centred approach to care
- Ability to keep calm and work effectively under pressure
Experience
Essential
- Qualified GP.
- Leadership experience, with the ability to motivate and guide a small team.
- Passion for digital innovation and all things technology-related.
- Strong communication skills, both written and verbal.
- High ethical standards and integrity.
- Ability to develop, interpret, and analyse datasets.
- Growth mindset with a commitment to continuous learning.
- Flexibility and adaptability in a dynamic environment.
- Empathy and a patient-centred approach.
- Excellent time management and organisational skills.
- Digital literacy and comfort with a range of digital tools.
- Proficient in the EMIS Web clinical system.
- Able to work effectively within a diverse, multidisciplinary team.
- Emis Web trained
- Worked in General Practice
- Understanding of Patient Demand in deprived areas
- Understanding of Clinical Governance and quality issues
- Understanding of the role of teamwork in providing quality services
- Experience in Chronic Disease Management
- Experience of teaching in general practice and a clear commitment to teach our GP registrars
- Experience in maintaining patients records at an acceptable standard for audit purposes
- To understand the patients perspective in developing and delivering quality services
Desirable
- To understand the implication of government policy in meeting targets like access , QOF and enhanced services, PMS KPIs
- An understanding of Practice management
- The ability to communicate effectively with a wide range of people
- The ability to develop close working partnerships between individuals, teams and organisations
- Excellent communication skills both written and verbal
- Support and contribute to the development of Practice clinical procedures and protocols
- Ability to deliver quality care
Personal Qualities
Essential
- Positive Attitude
- Effective team worker
- Self Motivated and enthusiastic
- Non-threatening and sensitive
- Excellent interpersonal skills
- Ability to work flexibly and with uncertainty in a developing and changing environment
- Ability to work with diversity
- Commitment to Continuing Professional Education
- A clear perspective of personal development needs
- Personal Development Plan
- Patient centred approach to care
- Ability to keep calm and work effectively under pressure
- Proactive and ability and willingness to actively use initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
