Job summary
The role of a Pharmacy Technician within GP Practice is to support the Practice-based Clinical Pharmacists to ensure the delivery of safe, effective, and efficient systems for repeat prescribing, medicine optimization, reducing medicines waste, and maximizing patient outcomes.
The post holder will work as part of a multidisciplinary team and support all practice staff to develop and improve processes. Innovative ideas are welcomed, and excellent communication skills, enthusiasm, and motivation are essential skills for a successful candidate.
A key part of the role will be dealing with daily medication requests and queries and communicating with patients and Community Pharmacies. In addition, the post holder will be responsible for encouraging the development of a better understanding of the principles of medicines optimization throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the Practices in achieving national requirements, and utilization of medicines optimization initiatives.
We expect all post holders to ensure that they adhere to the practice guidelines and work with the organisation in order to ensure we are compliant with the relevant legislation and governing bodies at all times.
The post holder will ensure that we adhere to CQC regulations and regular updates and policies/procedures to ensure we comply with the most up-to-date regulations.
Main duties of the job
About us
First 4 Health Group is forward-thinking, innovative federated practice group which is committed to the provision of excellence in General Practice.
The federated group has adopted innovative ways of working, and have a central management team, which enables us to work in a more inclusive way. Being part of a federated model of general practice, we are able to work collegiately with other practices in the area .
This exciting development allows us to improve the quality of care and the range of services to our patients, as well as provide the member organisations with effective cross cover and centralised management systems. Accordingly, the Job Description, Person Specification and the Employment Contract all reflect this new model of working.
Job description
Job responsibilities
Specific Job Responsibilities
Work with the Practice Clinical Pharmacists and other Pharmacy Technicians and Clinicians in accordance with agreed practice prescribing standard operating procedures
Manage all incoming medication requests and help to synchronise patients medications where possible
Liaise with Patients to ensure they have an EPS Nomination Pharmacy set up.
Contribute toward improvement of prescribing processes in general practice.
Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines.
Medicines reconciliation post discharge and on other transfers of care
To update and maintain accurate patient medication records on the practice clinical computer system (Emis), including advice given and action taken.
Liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care.
Monitor practice adherence to the repeat prescribing policy.
To assist the Practice Clinical Pharmacists with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives.
To maintain and develop medicines communication to staff.
To assist with the development and review of medicine audits.
To support those with chronic diseases to develop good lifestyle changes to assist in the management of their conditions.
Provide contact for patients and colleagues with medication queries.
Project work/prescribing initiatives under the support of the Practice Pharmacists.
Liaise with Clinicians and staff to resolve prescribing queries.
To adhere to strict confidentiality policies at all times.
Attend local meetings seeking to improve access to medicines or repeat prescribing processes.
Undertake audits of prescribing as agreed with pharmacists.
Assist with medicines safety monitoring such as blood tests
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
The post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues; acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. All Sothall Medical Centre employees must respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Job description
Job responsibilities
Specific Job Responsibilities
Work with the Practice Clinical Pharmacists and other Pharmacy Technicians and Clinicians in accordance with agreed practice prescribing standard operating procedures
Manage all incoming medication requests and help to synchronise patients medications where possible
Liaise with Patients to ensure they have an EPS Nomination Pharmacy set up.
Contribute toward improvement of prescribing processes in general practice.
Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines.
Medicines reconciliation post discharge and on other transfers of care
To update and maintain accurate patient medication records on the practice clinical computer system (Emis), including advice given and action taken.
Liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care.
Monitor practice adherence to the repeat prescribing policy.
To assist the Practice Clinical Pharmacists with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives.
To maintain and develop medicines communication to staff.
To assist with the development and review of medicine audits.
To support those with chronic diseases to develop good lifestyle changes to assist in the management of their conditions.
Provide contact for patients and colleagues with medication queries.
Project work/prescribing initiatives under the support of the Practice Pharmacists.
Liaise with Clinicians and staff to resolve prescribing queries.
To adhere to strict confidentiality policies at all times.
Attend local meetings seeking to improve access to medicines or repeat prescribing processes.
Undertake audits of prescribing as agreed with pharmacists.
Assist with medicines safety monitoring such as blood tests
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
The post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues; acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. All Sothall Medical Centre employees must respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Person Specification
Qualifications
Essential
- GCSE in Maths, English & science or equivalent.
- NVQ level 3 in Pharmaceutical Services and be registered with the GPhC
Experience
Essential
- Previous work experience in a pharmacy or healthcare setting.
Desirable
- Previous work experience in a primary care setting/GP Practice
- Experience with Emis / Emis Web
Skills
Essential
- Ability to work in a team or on your own.
- Accurate and detail-oriented.
- Good communication skills.
- Ability to work under pressure.
- Sound computer skills, proficient with MS Office.
- Able to observe code of confidentiality
Person Specification
Qualifications
Essential
- GCSE in Maths, English & science or equivalent.
- NVQ level 3 in Pharmaceutical Services and be registered with the GPhC
Experience
Essential
- Previous work experience in a pharmacy or healthcare setting.
Desirable
- Previous work experience in a primary care setting/GP Practice
- Experience with Emis / Emis Web
Skills
Essential
- Ability to work in a team or on your own.
- Accurate and detail-oriented.
- Good communication skills.
- Ability to work under pressure.
- Sound computer skills, proficient with MS Office.
- Able to observe code of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
