Job summary
This role will be perfect for an enthusiastic, self-motivated person who
has a passion for delivering excellent patient care. The successful candidate
should be confident, professional with excellent IT skills with the ability to
multi-task.
We are a hardworking, efficient, and innovative Practice that is always
striving to improve the care that we offer. We are a part of 'Healthier South
Wirral'; a fantastic PCN which is working to deliver innovative, efficient, and
effective ways of working to meet the needs of the local patient demographic.
Main duties of the job
The
Care Navigator role provides the first point of contact for all patients and
acts as a focal point of communication between patients, doctors and other
medical staff.You will support our patients to ensure that they are
signposted to the correct service, offering
self-help advice or booking with an appropriate clinician in the practice's
multi-disciplinary team.
The ideal candidate should have excellent customer service skills a
polite telephone manner, great attention to detail, with excellent
communication skills, computer literate and be able to multitask in a
fast-paced environment.
About us
Eastham Group Practice is a dynamic practice providing health and care to 11,300 residents of Bromborough, Eastham & surrounding areas.
Job description
Job responsibilities
The Care Navigator role provides the first point of contact for all patients and acts as a focal point of communication between patients, doctors and other medical staff.You will support our patients to ensure that they are signposted to the correct service, offering self-help advice or booking with an appropriate clinician in the practice's multi-disciplinary team.
The ideal candidate should have excellent customer service skills a polite telephone manner, great attention to detail, with excellent communication skills, computer literate and be able to multitask in a fast-paced environment.
Core Duties & Responsibilities:
- Support the Clinical Triage Team via Patchs
- To work collaboratively with other teams and services to maintain an effective and efficient service
- To offer appropriate support and guidance to patients and their families/carers
- To have excellent IT skills, to include Microsoft Office, and digital solutions
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments
- Answer phones in a professional manner to ensure efficient medical care is delivered to patients
- Signpost patients to the correct service, initiating contact with and responding to, requests from patients, team members and external agencies
- Accurate data entry of patient information
- Input data into the patients healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Maintain an orderly work area and cleanliness of the front desk area
- Perform other office duties such as photocopying, filing, typing, scanning, etc
- Ensure all office equipment is always maintained and functioning properly
- Perform other office duties as assigned by management or supervisor
Job description
Job responsibilities
The Care Navigator role provides the first point of contact for all patients and acts as a focal point of communication between patients, doctors and other medical staff.You will support our patients to ensure that they are signposted to the correct service, offering self-help advice or booking with an appropriate clinician in the practice's multi-disciplinary team.
The ideal candidate should have excellent customer service skills a polite telephone manner, great attention to detail, with excellent communication skills, computer literate and be able to multitask in a fast-paced environment.
Core Duties & Responsibilities:
- Support the Clinical Triage Team via Patchs
- To work collaboratively with other teams and services to maintain an effective and efficient service
- To offer appropriate support and guidance to patients and their families/carers
- To have excellent IT skills, to include Microsoft Office, and digital solutions
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments
- Answer phones in a professional manner to ensure efficient medical care is delivered to patients
- Signpost patients to the correct service, initiating contact with and responding to, requests from patients, team members and external agencies
- Accurate data entry of patient information
- Input data into the patients healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Maintain an orderly work area and cleanliness of the front desk area
- Perform other office duties such as photocopying, filing, typing, scanning, etc
- Ensure all office equipment is always maintained and functioning properly
- Perform other office duties as assigned by management or supervisor
Person Specification
Qualifications
Essential
- GCSE grade A to C or 9-4 in English and Maths
- Ability to work in high pressure environment with multiple priorities;
- Ability to adapt quickly and prioritise workflow
- Ability to handle difficult scenarios in a calm and effective manner
- Strong written and verbal communication skills required
- Knowledge of MS Office required Knowledge
Desirable
- Previous experience working in a medical office environment preferred
- Knowledge of EMIS
- Knowledge of Patchs or other digital consultation platforms
Person Specification
Qualifications
Essential
- GCSE grade A to C or 9-4 in English and Maths
- Ability to work in high pressure environment with multiple priorities;
- Ability to adapt quickly and prioritise workflow
- Ability to handle difficult scenarios in a calm and effective manner
- Strong written and verbal communication skills required
- Knowledge of MS Office required Knowledge
Desirable
- Previous experience working in a medical office environment preferred
- Knowledge of EMIS
- Knowledge of Patchs or other digital consultation platforms
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
