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The Medical Centre

Prescription Administrator

The closing date is 06 February 2026

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Job summary

South King Street Medical Centre is looking for an enthusiastic, Part Time Prescription Administrator to join our dynamic and friendly team.

If you are interested in the role, we would like to hear from you.

You can either apply on NHS Jobs or send your CV to:

lscicb-bl.southkingst@nhs.net

Main duties of the job

To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.

Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multi-disciplinary team, ensuring the strategic objectives of the organisation are met, and providing administrative support as required, in line with the needs of the organisation.

Also to support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

This is a fantastic opportunity to work for an organisation that is passionate about the care and well-being of others.

Previous experience working in the NHS is Desirable. Excellent communication skills, interpersonal skills, good IT skills and an excellent telephone manner are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, patients, colleagues and outside agencies.

About us

We are a well-established two GP Partner practice, delivering a wide range of services to our 6700 patients with the support of a Salaried GP, Long term Locum GP, Nurse Practitioner, Nurse Associate, Pharmacist , Practice Nurse, Health Care Assistant and our Admin / Reception teams. South King Street is also part of a strong Primary Care Network (PCN) comprising of 3 practices in the neighbourhood, called Blackpool Central West Primary Care Network.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

Details

Date posted

16 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3473-26-0000

Job locations

Doctors Surgery

25 South King Street

Blackpool

Lancashire

FY1 4NF


Job description

Job responsibilities

JOB TITLE: Prescription Administrator

REPORTS TO: Practice Manager / Practice Pharmacist

HOURS: 16 per week

This position is a job share. Cover for annual leave (Mondays, Tuesdays & Wednesdays) would be expected, paid as additional hours.

The following are the core responsibilities of a Prescription Administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

  • Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Accurately detail information on patients records within the clinical system
  • Process repeat prescription requests received by any means of communication in accordance with practice protocol
  • Produce prescriptions for the GP to sign in an acceptable time frame
  • Ensure all prescription requests are processed and are ready for collection within the required and expected time frame
  • Generate requests for medication on behalf of the patient for non-repeat items
  • Actively encourage patients to reconcile medications to facilitate monthly collection.
  • Discuss with patients their requirements, encouraging patients to order only what they require
  • Act upon compliance issues, liaising with the appropriate clinician
  • Ensure medication reviews are arranged by maintaining an accurate recall system
  • Effectively liaise with external services, i.e., district nurses, to ensure medication are arranged for housebound patients
  • Initiate contact with and respond to, requests from patients, team members and external agencies
  • Scan and photocopy documentation as required
  • Manage all queries as necessary in an efficient manner
  • Undertake a broad spectrum of administrative duties commensurate with the role
  • Be an integral part of the general practice team
  • Act as a chaperone as required
  • Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
  • Support in the delivery of enhanced services and other service requirements
  • Undertake all mandatory training and induction programmes
  • Maintain a clean, tidy, effective working area at all times

Wider Responsibilities:

  • Support administrative staff, providing cover during staff absences
  • Participate in local initiatives to enhance service delivery and patient care
  • Support the Practice Manager in reviewing and updating the Prescribing Policy and SOPs
  • Support and participate in shared learning

Generic Responsibilities

All staff at this organisation have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post-holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Induction

We will provide a full induction programme, and management will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments, and the post-holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post-holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are adhered to at all times.

Security

The security of the organisation is the responsibility of all personnel. The post-holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct, uniforms and appearance

All staff are required to dress appropriately for their role and in accordance with the organisations Uniforms, Dress and Appearance Policy. All staff members are to ensure that their conduct is commensurate with line management expectations and practice protocol.

Leave

All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of 28 days leave Pro rata each year and should be encouraged to take all their leave entitlement.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

Job description

Job responsibilities

JOB TITLE: Prescription Administrator

REPORTS TO: Practice Manager / Practice Pharmacist

HOURS: 16 per week

This position is a job share. Cover for annual leave (Mondays, Tuesdays & Wednesdays) would be expected, paid as additional hours.

The following are the core responsibilities of a Prescription Administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

  • Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Accurately detail information on patients records within the clinical system
  • Process repeat prescription requests received by any means of communication in accordance with practice protocol
  • Produce prescriptions for the GP to sign in an acceptable time frame
  • Ensure all prescription requests are processed and are ready for collection within the required and expected time frame
  • Generate requests for medication on behalf of the patient for non-repeat items
  • Actively encourage patients to reconcile medications to facilitate monthly collection.
  • Discuss with patients their requirements, encouraging patients to order only what they require
  • Act upon compliance issues, liaising with the appropriate clinician
  • Ensure medication reviews are arranged by maintaining an accurate recall system
  • Effectively liaise with external services, i.e., district nurses, to ensure medication are arranged for housebound patients
  • Initiate contact with and respond to, requests from patients, team members and external agencies
  • Scan and photocopy documentation as required
  • Manage all queries as necessary in an efficient manner
  • Undertake a broad spectrum of administrative duties commensurate with the role
  • Be an integral part of the general practice team
  • Act as a chaperone as required
  • Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
  • Support in the delivery of enhanced services and other service requirements
  • Undertake all mandatory training and induction programmes
  • Maintain a clean, tidy, effective working area at all times

Wider Responsibilities:

  • Support administrative staff, providing cover during staff absences
  • Participate in local initiatives to enhance service delivery and patient care
  • Support the Practice Manager in reviewing and updating the Prescribing Policy and SOPs
  • Support and participate in shared learning

Generic Responsibilities

All staff at this organisation have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post-holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Induction

We will provide a full induction programme, and management will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments, and the post-holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post-holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are adhered to at all times.

Security

The security of the organisation is the responsibility of all personnel. The post-holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct, uniforms and appearance

All staff are required to dress appropriately for their role and in accordance with the organisations Uniforms, Dress and Appearance Policy. All staff members are to ensure that their conduct is commensurate with line management expectations and practice protocol.

Leave

All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of 28 days leave Pro rata each year and should be encouraged to take all their leave entitlement.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

Person Specification

Qualifications

Essential

  • A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
  • Experience of working with the general public
  • Excellent communication skills and effective in communicating and understanding patient needs
  • Competent in the use of MS Office and Outlook
  • Ability to use own initiative, discretion, and sensitivity
  • Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
  • Ability to work as a team member and autonomously
  • Excellent communication skills and effective in communicating and understanding patient needs
  • Sensitive and empathetic in distressing situations
  • Clinical IT system user skills and the ability to record accurate notes
  • Effectively utilise resources
  • Punctual and committed to supporting the team effort
  • High levels of integrity and loyalty
  • Clear, polite telephone manner
  • Flexible and cooperative
  • Motivated
  • Understanding of safeguarding adults and children
  • Knowledge of and ability to work to key policies and procedures
  • Other requirements/wider responsibilities:
  • Disclosure Barring Service (DBS) check

Desirable

  • NVQ Level 2 in Health and Social Care
  • Experience of working in a healthcare setting
  • Experience of administrative duties and/or as prescription administrator
  • Problem solver with the ability to process information accurately and effectively, interpreting data as required
  • Good organisational skills
  • Chaperone procedure
  • Demonstrate personal accountability, emotional resilience and ability to work well under pressure
Person Specification

Qualifications

Essential

  • A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
  • Experience of working with the general public
  • Excellent communication skills and effective in communicating and understanding patient needs
  • Competent in the use of MS Office and Outlook
  • Ability to use own initiative, discretion, and sensitivity
  • Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
  • Ability to work as a team member and autonomously
  • Excellent communication skills and effective in communicating and understanding patient needs
  • Sensitive and empathetic in distressing situations
  • Clinical IT system user skills and the ability to record accurate notes
  • Effectively utilise resources
  • Punctual and committed to supporting the team effort
  • High levels of integrity and loyalty
  • Clear, polite telephone manner
  • Flexible and cooperative
  • Motivated
  • Understanding of safeguarding adults and children
  • Knowledge of and ability to work to key policies and procedures
  • Other requirements/wider responsibilities:
  • Disclosure Barring Service (DBS) check

Desirable

  • NVQ Level 2 in Health and Social Care
  • Experience of working in a healthcare setting
  • Experience of administrative duties and/or as prescription administrator
  • Problem solver with the ability to process information accurately and effectively, interpreting data as required
  • Good organisational skills
  • Chaperone procedure
  • Demonstrate personal accountability, emotional resilience and ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medical Centre

Address

Doctors Surgery

25 South King Street

Blackpool

Lancashire

FY1 4NF


Employer's website

https://www.southkingstreetmedicalcentre.com (Opens in a new tab)

Employer details

Employer name

The Medical Centre

Address

Doctors Surgery

25 South King Street

Blackpool

Lancashire

FY1 4NF


Employer's website

https://www.southkingstreetmedicalcentre.com (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Louise Ellison

Louise.ellison@nhs.net

01253626637

Details

Date posted

16 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3473-26-0000

Job locations

Doctors Surgery

25 South King Street

Blackpool

Lancashire

FY1 4NF


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