Prescriptions Clerk

Job description

Job responsibilities

Job Responsibilities:

• The role is to provide support to our clinical team in the management of repeat prescribing and medication monitoring.
• Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face to face and maintain precise records of the communications.
• Delivering an efficient repeat prescription service and ensuring service targets are met and errors are minimised.
• Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.
• Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
• Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

• Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.
• Bring any queries to the attention of the relevant clinician, to include under and over usage.
• Build good working relationships with local pharmacies to help enable our prescription service.
• Escalate any problems to your line manager or practice manager.
• Supporting the audit and review of relevant monitoring required for medicines
• Handling telephone enquiries and accepting messages for GPs and pharmacists
• In putting computer data for repeat prescriptions
• Setting up and actioning tasks to support clinicians in relation to prescription issues
• Arranging annual and routine monitoring for patients in relation to their medications and health conditions

There may be some reception duties involving an element of administrative work as follows:

• Assist with the scanning process of relevant letters and reports into patients records.
• Undertake computer searches and issue recall letters to patients identified as part of the Practices procedures in preventative health care.

Team Responsibilities -

• Act always in a way to protect the confidentiality of patients and maintain the integrity of the patient and health carer relationship
• Demonstrate at all times excellent communication skills
• Work effectively as a member of the team
• Maintain and adhere to Health and Safety principles at all times.
• Always be aware of own limitations and do not carry out any task or procedure that is beyond the Prescription Clerk competence
• Attend regular study days, meetings and updates to maintain standards of practice
• Maintain your personal development profile
• Act as a support and share good practice with other clerks
• The post holder will also co-ordinate his/her activities with those of colleagues undertaking a similar role

From the nature of the work involved, there are times when the post holder will have to work beyond their normal finish times and also work additional hours to provide absence relief for colleagues.

The post holder may be asked to undertake additional duties within their competence.

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Apply practice policies, standards and guidance

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal and Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Mandatory Attendance to Protected Learning Time sessions, Safeguarding, E-learning and CPR

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Attend regular Practice Meetings

Whistle blowing: Any concerns or issues that may require attention should be reported to the Business Manager in the first instance, thereafter the partners.

Person Specification

Qualifications

Essential

• GP Surgery or Pharmacy experience required
• Customer service experience
• Attention to detail
• Time management skills
• Teamwork
• Able to work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lordswood Medical Practice

Address

54 Lordswood Road

Harborne

Birmingham

West Midlands

B17 9DB

Employer's website

https://lordswood.org.uk/ (Opens in a new tab)