Job summary
We are seeking a compassionate and proactive Healthcare Assistant (HCA)/ Phlebotomist to support the delivery of high-quality patient care within our busy GP surgery.
GP Surgery or hospital experience would be preferred.
Applicants should possess the appropriate qualifications and should have computing/keyboard skills .
The closing date for completed applications is Friday 29th August with interviews being held shortly after.
Main duties of the job
We are particularly interested in hearing from candidates who may have previous experience working with diabetic patients, smoking cessation and coil assists.
Excellent patient service and patient relationship skills, excellent communication skills, a confident manner, ability for lone working and as part of a team and the ability to remain calm under pressure are essential attributes of any applicants.
About us
The Lordswood Group was formed in October 2008. We are a partnership of three local GP Practices covering the Harborne and Quinton areas of Birmingham with 25,000 patients. Our aim is to provide the highest possible standard of care in a convenient local setting. Lordswood Group is a member practice of Our Health Partnership.
We offer a competitive salary together with five weeks annual leave plus bank holidays (pro-rata for part time).
The post offered is working across our three sites providing a hca service/phlebotomy (currently booked appointments) for our patients.
To apply, please click the apply for this job button on this page and submit your CV and details of your experience. For an informal discussion about the role, please contact Emma Gray, Practice Manager on 0121 426 2030.
Job description
Job responsibilities
Job Summary
- The post holder will provide a general phlebotomy/hca service for the Practice
- Perform health checks and assist with NHS Health Checks.
- Maintain accurate patient records using clinical systems.
- Ensure clinical areas are kept clean, stocked, and compliant with infection control standards.
- Support health promotion and lifestyle advice under clinician direction.
- The post holder may be asked to undertake other administrative duties from time to time.
- The post holder will maintain patient confidentiality and will work under the direct supervision of the Practice Director and within Practice Guidelines and Protocols at all times.
Qualifications Desired:
Infection prevention & control- Required
HCPC- Required
Phlebotomy- Required
Venipuncture -Preferred
Customer service -Preferred
Clinical Duties
- To provide a sessional phlebotomy service for patients, ensuring that laboratory samples are correctly labelled and sent to the laboratory promptly.
- To record on the practice clinical computer system all patient encounters using templates.
- Carry out basic procedures such as BP monitoring, ECGs, wound care, and phlebotomy
- Support chronic disease management (e.g. diabetes, asthma reviews under guidance)
- Administer vaccinations and injections (if trained and under appropriate protocols).
- Assist in clinics such as smear clinics or minor surgeries (chaperoning when required).
- To undertake CPR training and other training relating to the service as required.
- To be responsible for the re-stocking of all clinical areas and maintaining a stock rotation system.
- To participate in the induction programme of staff new to the practice
General Duties
- To function as an integral part of the Primary Health Care Team.
- To attend relevant clinical meetings as required.
- To have knowledge of and act at all times within the boundaries of Health and Safety legislation and Data Protection Acts.
- To report immediately to a member of the clinical staff or the Practice Director any acts of omission or error to safeguard the interest of the patient.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and Infection Control policy, to include (but not limited to):
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Safe management of sharps procedures including training, use, storage and disposal
- Spillage control procedures, management and training
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
Job Summary
- The post holder will provide a general phlebotomy/hca service for the Practice
- Perform health checks and assist with NHS Health Checks.
- Maintain accurate patient records using clinical systems.
- Ensure clinical areas are kept clean, stocked, and compliant with infection control standards.
- Support health promotion and lifestyle advice under clinician direction.
- The post holder may be asked to undertake other administrative duties from time to time.
- The post holder will maintain patient confidentiality and will work under the direct supervision of the Practice Director and within Practice Guidelines and Protocols at all times.
Qualifications Desired:
Infection prevention & control- Required
HCPC- Required
Phlebotomy- Required
Venipuncture -Preferred
Customer service -Preferred
Clinical Duties
- To provide a sessional phlebotomy service for patients, ensuring that laboratory samples are correctly labelled and sent to the laboratory promptly.
- To record on the practice clinical computer system all patient encounters using templates.
- Carry out basic procedures such as BP monitoring, ECGs, wound care, and phlebotomy
- Support chronic disease management (e.g. diabetes, asthma reviews under guidance)
- Administer vaccinations and injections (if trained and under appropriate protocols).
- Assist in clinics such as smear clinics or minor surgeries (chaperoning when required).
- To undertake CPR training and other training relating to the service as required.
- To be responsible for the re-stocking of all clinical areas and maintaining a stock rotation system.
- To participate in the induction programme of staff new to the practice
General Duties
- To function as an integral part of the Primary Health Care Team.
- To attend relevant clinical meetings as required.
- To have knowledge of and act at all times within the boundaries of Health and Safety legislation and Data Protection Acts.
- To report immediately to a member of the clinical staff or the Practice Director any acts of omission or error to safeguard the interest of the patient.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and Infection Control policy, to include (but not limited to):
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Safe management of sharps procedures including training, use, storage and disposal
- Spillage control procedures, management and training
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Experience
Essential
- Infection prevention & control - Required
- HCPC - Required
- Phlebotomy - Required
- Venipuncture - Preferred
- Customer service - Preferred
Desirable
- Primary care experience is desirable but not essential.
Person Specification
Experience
Essential
- Infection prevention & control - Required
- HCPC - Required
- Phlebotomy - Required
- Venipuncture - Preferred
- Customer service - Preferred
Desirable
- Primary care experience is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
