Job summary
The future is exciting. Are you ready to
join Primary Care Sheffield (PCS) and are team as a call handler within our
Sexual Health / Enhanced Access and GP call handling services
Growing collaboration within health and
social care in Sheffield provides PCS with a wide range of working-at-scale
opportunities which can improve patient pathways and reduce cost.
You will work closely with our Clinical
Teams to ensure our patients are treated with respect and dignity ensuring they
are booked into one of our service appropriate for their symptoms
This is a responsible, varied and
challenging role, suitable for someone who works well under pressure, is
self-motivated and can multitask, whilst still working to an extremely high
standard.
Main duties of the job
To be the first point of contact for patients and families and service
users when accessing our services by telephone to provide an efficient and
effective patient reception/administration function within the primary care
settings
Main
Duties and Responsibilities
Greeting patients and handling telephone/email
enquiries in a professional & friendly manner
Booking, amending, and cancelling appointments using
our clinical system
Handling patient records, ensuring confidentiality
and accuracy
Supporting clinicians with administrative tasks,
including medical coding and summarising records
Previous experience in a GP surgery or healthcare
environment (desirable but not essential)
Respond
appropriately to verbal complaints and refer any unresolved issues to
support/operational management, Providing Complaints process information when
necessary.
Send
out reminders to patients for up-and-coming appointments
Contact patients
to provide feedback on our services in various ways
Note: This job description is not exhaustive and may be added to or
changed to from time to time
following discussion and
consultation with the post holder and line manager
About us
As
an employee of Primary Care Sheffield, you will be committed to PCSs organisational
values:
Openness: ensuring transparency sharing knowledge and
welcoming feedback
Person Centred: Being empathic and understanding of
the individual
Innovative: Embracing change and inquisitive of new
solutions
Ambitious: Working towards the best for Sheffield and
its people
Empowering: Actively
engaging staff, our population and partner organisations in improving the
health and wellbeing of Sheffield people.
Job description
Job responsibilities
Main
Duties and Responsibilities
Greeting patients and handling telephone/email
enquiries in a professional & friendly manner
Booking, amending, and cancelling appointments using
our clinical system
Handling patient records, ensuring confidentiality
and accuracy
Supporting clinicians with administrative tasks,
including medical coding and summarising records
Previous experience in a GP surgery or healthcare
environment (desirable but not essential)
Respond
appropriately to verbal complaints and refer any unresolved issues to
support/operational management, Providing Complaints process information when
necessary.
Send
out reminders to patients for up-and-coming appointments
Contact patients
to provide feedback on our services in various ways
Note: This job description is not exhaustive and may be added to or
changed to from time to time
following discussion and
consultation with the post holder and line manager
General
The
post holder will:
Be expected to undertake
any other duties as required which are commensurate with the post.
Ensure that all duties
are carried out in line with PCS policies and procedures.
Travel
to other PCS sites to provide cover where required, Site change could be requested
at short notice in the event of adverse weather conditions / Buildings closure
etc
Job description
Job responsibilities
Main
Duties and Responsibilities
Greeting patients and handling telephone/email
enquiries in a professional & friendly manner
Booking, amending, and cancelling appointments using
our clinical system
Handling patient records, ensuring confidentiality
and accuracy
Supporting clinicians with administrative tasks,
including medical coding and summarising records
Previous experience in a GP surgery or healthcare
environment (desirable but not essential)
Respond
appropriately to verbal complaints and refer any unresolved issues to
support/operational management, Providing Complaints process information when
necessary.
Send
out reminders to patients for up-and-coming appointments
Contact patients
to provide feedback on our services in various ways
Note: This job description is not exhaustive and may be added to or
changed to from time to time
following discussion and
consultation with the post holder and line manager
General
The
post holder will:
Be expected to undertake
any other duties as required which are commensurate with the post.
Ensure that all duties
are carried out in line with PCS policies and procedures.
Travel
to other PCS sites to provide cover where required, Site change could be requested
at short notice in the event of adverse weather conditions / Buildings closure
etc
Person Specification
Qualifications
Essential
- GCSE or equivalent English and Maths at grade C or above
Desirable
- Receptionist or Medical Terminology Qualifications
Experience
Essential
- Experience of working in a reception environment dealing with patients/general public in person and by phone
Desirable
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
- IT experience using Microsoft Office and E-mail
Knowledge and Skills
Essential
- Good understanding of equality & diversity
- Excellent organisational skills
- Excellent communication skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
Desirable
- Clinical System Use (SystmOne/ EMIS)
Person Specification
Qualifications
Essential
- GCSE or equivalent English and Maths at grade C or above
Desirable
- Receptionist or Medical Terminology Qualifications
Experience
Essential
- Experience of working in a reception environment dealing with patients/general public in person and by phone
Desirable
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
- IT experience using Microsoft Office and E-mail
Knowledge and Skills
Essential
- Good understanding of equality & diversity
- Excellent organisational skills
- Excellent communication skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
Desirable
- Clinical System Use (SystmOne/ EMIS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
