Job summary
A fantastic opportunity for a Receptionist to join our team has arisen. This role is varied and exciting.
Location: Darnall Primary Care Centre
Hours: 20 hours per week
Contract: Permanent
The ideal candidates will relish the challenge of working in general practice, communicating with patients and clinicians alike and working within our friendly team.
Interview date will be: 2 December 2025
We offer a competitive rate of pay, 25 days holiday per year plus bank holidays (pro rata for part time), access to join the NHS Pension Scheme, Medicash Health Scheme, plus training and development.
Main duties of the job
Job Purpose
To
be the first point of contact for patients, families and service users in a
clinical environment.
To
provide an efficient and effective patient reception/administration function
within the primary care setting.
General Requirements
As
part of a reception team supporting a busy practice you will be the first point
of call, either over the telephone or face to face on reception, for patients/
service users; families and visitors to the practice, using appropriate
communication skills to support access to the practice and the booking of
appointments.
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).
Job description
Job responsibilities
Principal Duties
Other
- To be responsible for continuing personal development
- To have an annual PDR with line manager.
- Support, network and provide cover for sites across the Primary Care Sheffield group as required.
Service Development
- Assist in development of practice policies and procedures.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
- Ensure jobholders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed.
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other senior managers.
- Undertaking periodic infection control training (minimum annually).
- Routine management of own team/team areas, and maintenance of workspace standards.
- Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming, is non-judgmental and respects individual circumstances, feelings priorities and rights.
Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time.
These will be subject to periodic review and may be amended to meet the
challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Job description
Job responsibilities
Principal Duties
Other
- To be responsible for continuing personal development
- To have an annual PDR with line manager.
- Support, network and provide cover for sites across the Primary Care Sheffield group as required.
Service Development
- Assist in development of practice policies and procedures.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
- Ensure jobholders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed.
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other senior managers.
- Undertaking periodic infection control training (minimum annually).
- Routine management of own team/team areas, and maintenance of workspace standards.
- Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming, is non-judgmental and respects individual circumstances, feelings priorities and rights.
Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time.
These will be subject to periodic review and may be amended to meet the
challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Person Specification
Qualifications
Essential
- GCSE or equivalent English and Maths at grade C or above.
Desirable
- Receptionist or Medical Terminology qualifications/experience
Experience
Essential
- Experience of working in a reception environment dealing with patients/public in person and by phone.
- IT experience using Microsoft Office and e-mail.
Desirable
- Previous experience of working within the NHS.
- Previous experience of working in a GP practice.
Knowledge and Skills
Essential
- Knowledge of office/reception procedures.
- Good understanding of equality & diversity.
- Excellent organisational skills.
- Excellent communication skills.
- Methodical approach to work.
- Excellent interpersonal skills.
- Excellent keyboard skills.
Desirable
- Clinical System Use (System One).
Other
Essential
- Approachable and helpful.
- Have flexible approach to work.
- Trustworthy.
- Able to multi-task and remain calm when faced with conflicting priorities.
- Ability to work well with other members of the practice team.
Person Specification
Qualifications
Essential
- GCSE or equivalent English and Maths at grade C or above.
Desirable
- Receptionist or Medical Terminology qualifications/experience
Experience
Essential
- Experience of working in a reception environment dealing with patients/public in person and by phone.
- IT experience using Microsoft Office and e-mail.
Desirable
- Previous experience of working within the NHS.
- Previous experience of working in a GP practice.
Knowledge and Skills
Essential
- Knowledge of office/reception procedures.
- Good understanding of equality & diversity.
- Excellent organisational skills.
- Excellent communication skills.
- Methodical approach to work.
- Excellent interpersonal skills.
- Excellent keyboard skills.
Desirable
- Clinical System Use (System One).
Other
Essential
- Approachable and helpful.
- Have flexible approach to work.
- Trustworthy.
- Able to multi-task and remain calm when faced with conflicting priorities.
- Ability to work well with other members of the practice team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
