Job summary
The
future is exciting. Are you ready to join Primary Care Sheffield (PCS) as our
new Operations Manager?
PCS
have several services which enable us to deliver a wide range of
working-at-scale opportunities which can improve patient pathways and reduce
cost. In order to match our ambition with our ability to deliver our services effectively
and safely, we require an experienced operations and people manager to lead our
operations team; drive service providers and sub-contractors to deliver and make
a significant contribution to individual and team performance.
Main duties of the job
It
is your job to ensure our operations function meets their needs and delivers
for patients. Therefore, your ability to
influence people who you dont line-manage, and to encourage them to coalesce
around you and what youre trying to achieve, is vital.
This
is a responsible, varied and challenging role, suitable for someone who works
well under pressure, is self-motivated and can multitask, whilst still working
to a very high standard. Having experience of primary and secondary care
services and pathways is ,as is clinical systems knowledge which will support
the everyday functioning of this role.
About us
Primary
Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP
practices in Sheffield covering over half a million patients. As well as
providing a unified voice for general practice in the city.
General
practice working at scale through PCS enables us to:
- Improve the
quality of GP referrals into secondary care with the provision of education,
support and referral guidance to practices across ten outpatient specialities.
- Provide evening
and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists
and phlebotomists at various around the city.
- Deliver core
general practice through the Clover Group of seven GP practices
- Operate 24hr ECG
and vasectomy clinics and the NHS Health Checks programme for the city
- Provide
governance and support to practices to enable them to work together in
neighbourhoods
Were
ambitious for our shareholders and so we continue to work hard, both with providers
and commissioners, to find new ways of maximising positive patient outcomes and
experiences.
Job description
Job responsibilities
- Working collaboratively with our service teams, taking
responsibility for ensuring service operations run effectively and efficiently
and in accordance with defined standards and frameworks. Resolve issues when
they arise quickly and effectively minimising impact on services
- Be accountable for achieving contractual KPIs, quality
compliance and financial performance
- To work closely with the Head of service to contribute towards the
identification of growth opportunities for PCS through researching, analysing
and interpreting the PCS operating environment and make recommendations for
delivering services within and outside of Sheffield.
- Be responsible for the day-to-day implementation,
development and maintenance of robust operational and information systems that
support service delivery. Maintain compliance with Care Quality Commission
regulations where relevant.
- Contribute to and deliver effective tender responses,
proposals, reports, presentations to support business growth and service
reporting with the support of the wider PCS Team
- Play a key role in turning a successful bid into an
effective service by supporting the Head of Service in operational aspects of product/service
mobilisation.
- Work closely with the Clinical Director to ensure our services are
clinically-effective and safe; using their expertise to advise and guide you in
decision making.
- Contribute to effective tender responses, proposals,
reports, presentations, etc., to support business growth and service reporting.
- Ensure compliments, comments, concerns and complaints
for the directorate are properly logged and manage their flow through the
relevant process. Investigate complaints as directed by the clinical quality manager.
- Implement business continuity arrangements to ensure
PCS responds, in the event of serious/major incident(s), to demands of the
city-wide urgent care system.
- Be responsible for drafting and managing processes and
procedures within the directorate, ensuring consistency and appropriacy.
- Undertake special projects, related to your area of
expertise, as directed by the Head of Service.
- Demonstrate in-depth knowledge across all PCS
products/services you are directly responsible for. Be an advocate for PCS
services in our ACP and beyond.
- Deputise for the Head of Service
both internally and externally where necessary.
- Work closely and effectively with the Business
Intelligence Manager and other manager(s) to define, agree and produce regular
reports/dashboards for internal and external consumption.
General
- Any other duties as required which are commensurate
with the post.
- To ensure that all duties
are carried out in line with PCS policies and procedures.
- Where relevant, comply with the requirements of the
Care Quality Commission.
Job description
Job responsibilities
- Working collaboratively with our service teams, taking
responsibility for ensuring service operations run effectively and efficiently
and in accordance with defined standards and frameworks. Resolve issues when
they arise quickly and effectively minimising impact on services
- Be accountable for achieving contractual KPIs, quality
compliance and financial performance
- To work closely with the Head of service to contribute towards the
identification of growth opportunities for PCS through researching, analysing
and interpreting the PCS operating environment and make recommendations for
delivering services within and outside of Sheffield.
- Be responsible for the day-to-day implementation,
development and maintenance of robust operational and information systems that
support service delivery. Maintain compliance with Care Quality Commission
regulations where relevant.
- Contribute to and deliver effective tender responses,
proposals, reports, presentations to support business growth and service
reporting with the support of the wider PCS Team
- Play a key role in turning a successful bid into an
effective service by supporting the Head of Service in operational aspects of product/service
mobilisation.
- Work closely with the Clinical Director to ensure our services are
clinically-effective and safe; using their expertise to advise and guide you in
decision making.
- Contribute to effective tender responses, proposals,
reports, presentations, etc., to support business growth and service reporting.
- Ensure compliments, comments, concerns and complaints
for the directorate are properly logged and manage their flow through the
relevant process. Investigate complaints as directed by the clinical quality manager.
- Implement business continuity arrangements to ensure
PCS responds, in the event of serious/major incident(s), to demands of the
city-wide urgent care system.
- Be responsible for drafting and managing processes and
procedures within the directorate, ensuring consistency and appropriacy.
- Undertake special projects, related to your area of
expertise, as directed by the Head of Service.
- Demonstrate in-depth knowledge across all PCS
products/services you are directly responsible for. Be an advocate for PCS
services in our ACP and beyond.
- Deputise for the Head of Service
both internally and externally where necessary.
- Work closely and effectively with the Business
Intelligence Manager and other manager(s) to define, agree and produce regular
reports/dashboards for internal and external consumption.
General
- Any other duties as required which are commensurate
with the post.
- To ensure that all duties
are carried out in line with PCS policies and procedures.
- Where relevant, comply with the requirements of the
Care Quality Commission.
Person Specification
Circumstances
Essential
- Ability to travel within and around Sheffield/South Yorkshire
Desirable
- Ability to work additional hours / work flexibly
- Full driving licence and own vehicle
Experience
Essential
- Knowledge of primary care, general practice and its connections with secondary care and commissioning.
- Working knowledge of primary and secondary care systems EMIS, Systemone, ERS
- Extensive experience of working within primary/secondary care services
- Ability to influence people you dont manage.
- At least two years experience in a senior operational leadership role in healthcare.
- Strong people management and leadership skills.
- Comfortable with a high level of accountability.
-
- Sound IT skills, especially MS Office applications.
Desirable
- Knowledge/experience of PCS and/or operators of similar services.
- Experience of primary care working at scale.
- Experience leading organisational change.
- Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales;
- Experience of report writing and creating and presenting material to a diverse audience
- Understanding of CASES and other referral management pathways and initiatives
Qualifications
Essential
- Educated to degree-level or equivalent
- Very good standard of oral and written English and mathematics (level 3 or above).
Desirable
- Management qualification (level 5 or above)
- Programme/project management qualification
Behaviours and Values
Essential
- Commitment to deliver high quality, excellent value, effective and efficient services
- Calmness, flexibility and adaptability
- A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints
- Commitment to continuous professional development
- Honesty and openness in communicating with colleagues
- Transparency
- Willingness to learn from colleagues
Person Specification
Circumstances
Essential
- Ability to travel within and around Sheffield/South Yorkshire
Desirable
- Ability to work additional hours / work flexibly
- Full driving licence and own vehicle
Experience
Essential
- Knowledge of primary care, general practice and its connections with secondary care and commissioning.
- Working knowledge of primary and secondary care systems EMIS, Systemone, ERS
- Extensive experience of working within primary/secondary care services
- Ability to influence people you dont manage.
- At least two years experience in a senior operational leadership role in healthcare.
- Strong people management and leadership skills.
- Comfortable with a high level of accountability.
-
- Sound IT skills, especially MS Office applications.
Desirable
- Knowledge/experience of PCS and/or operators of similar services.
- Experience of primary care working at scale.
- Experience leading organisational change.
- Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales;
- Experience of report writing and creating and presenting material to a diverse audience
- Understanding of CASES and other referral management pathways and initiatives
Qualifications
Essential
- Educated to degree-level or equivalent
- Very good standard of oral and written English and mathematics (level 3 or above).
Desirable
- Management qualification (level 5 or above)
- Programme/project management qualification
Behaviours and Values
Essential
- Commitment to deliver high quality, excellent value, effective and efficient services
- Calmness, flexibility and adaptability
- A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints
- Commitment to continuous professional development
- Honesty and openness in communicating with colleagues
- Transparency
- Willingness to learn from colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
