Care Coordinator

Job description

Job responsibilities

The Care Co Ordinator will be based in a local cluster of General Practices which are part of Primary Care Sheffield GP Practices in the Darnall and Tinsley area.

Patient Identification

Receive and collate information patient identifiable information Training and support will be given to enable the CC to manage this effectively

Work with reception and administrative staff to run searches and identify patients

Liaise with Social Prescribers and Community Support Workers to signpost team members, service users and carers to relevant services

Support the maintenance of IT based information systems and ensure all records are completed in a timely manner.

To ensure the IT requirements for recording activity are adhered to in collaboration with other team members support in dealing with the separate IT systems in the network will be provided. e.g. EMIS and Systm1

Ensure all GP systems records are kept up to date

Communication and collaborative working relationships

Demonstrates ability to work as a member of a team

Is able to recognise personal limitations and refer to more appropriate colleague when necessary

Manage and prioritise workload on a daily basis and deal with the competing demands

Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs

Works with other stakeholders as needed for the collective benefit of patients including, but not limited to patients residents GP Nurses other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations for example Medicines Management Team

Develop excellent working relationships with the all partners wider service networks including the voluntary sector GP practices hospitals community pharmacists and other stakeholders relevant to the role

Communicate effectively with patients and their families carers other staff both internal and external and members of the public

Other responsibilities

To act at all times in an anti-discriminatory manner

To be able to plan and respond to workload according to operational priorities

To support the delivery of these functions across wider locality areas where necessary

To undertake any training required in order to maintain competency including mandatory training

To contribute to and work within a safe working environment

The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures

The Care Coordinator is expected to take responsibility for self-development on a continuous basis undertaking on-the-job training as required

The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report as necessary any untoward accident incident or potentially hazardous environment

Communication

Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding.

Effectively use all methods of communication and be aware of and manage barriers to communication

Provide information to patients, their carers and/or relatives on behalf of the team

Adhere to all aspects of confidentiality and pay due regard to General Data Protection Regulation requirements at all times.

Supporting Care Delivery

Be a point of liaison for patients and their families with all health and social care professionals including keeping everyone informed and updated

Follow through with service users and others involved to ensure all services and care arrangements are in place

Autonomy/Scope within Role

The post holder will be required to work within clearly defined organisational protocols policies and procedures

Key Relationships

Key Working Relationships Internal

GPs, Occupational Therapy and General Practice teams within the PCN

PCS Practices Leadership team

Clinical Pharmacists, technicians, Physician Associates Physios Paramedics Social Prescribing Link Workers Health Coaches

Key Working Relationships External

GPs from neighbouring PCNs

Service providers

Social care

Voluntary services

Patients/service users

Carers/relatives

Health and Safety/Risk Management

• The post-holder must comply at all times with the organisation and Practices Health and Safety policies in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System

The post-holder will comply with the Data Protection Act 1984, The General Data Protection Regulations 2018 and the Access to Health Records Act 1990

The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment Co-workers patients and visitors must be treated equally irrespective of gender ethnic origin age disability sexual orientation religion etc

Respect for Patient Confidentiality

• The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role

Special Working Conditions

• The post-holder is required to travel independently between practice sites where applicable, and to attend meetings etc hosted by other agencies Car driver essential You may be required to visit patients in their own homes or in a care home

Job Description Agreement

This job description is intended as a basic guide to the scope and responsibilities of

the post and is not exhaustive. It will be subject to regular review and amendment asnecessary in consultation with the post holder

Person Specification

Qualifications

Essential

• NVQ level 2 or equivalent

Desirable

• A minimum of 2 years experience of the healthcare setting and or social care setting or multi-disciplinary setting

Experience

Essential

• Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute.
• Experience of working in a busy and demanding environment.
• Proficient in using Microsoft office packages.
• Experience of collating data and information.
• Experience in using clinical systems.

Desirable

• Experience of working with an elderly population. Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence.

Knowledge and Understanding

Essential

• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.

Desirable

• An understanding and knowledge of the workings of the NHS and the challenges it faces.
• Knowledge/familiarity of medical terminology.

Skills and Competencies

Essential

• Computer literate with an ability to use the required systems/office packages.
• Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience.
• Able to communicate with a wide variety of agencies.
• Can demonstrate ability to work under own initiative and as part of a team.
• Able to meet deadlines, work under pressure and balance priorities.
• Able to build and sustain relationships at all levels, actively involving stakeholders where appropriate.
• Ability to identify risk and assess / manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

Darnall Primary Care Centre

290 Main Road

Sheffield

S9 4QH

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)