Health Coach

Job description

Job responsibilities

1.About us - Primary Care Sheffield

Primary Care Sheffield is a GP led organisation. Our members are 79 GP surgeries covering more than 500,000 patients in Sheffield. We provide a range of services both for patients and general practices, including:

• providing a unified voice for primary care and its future development within the health and social care system
• providing education, support and referral guidance to GP practices for 7 outpatient department specialities
• providing evening and weekend appointments, 52 weeks of the year, with GPs and practice nurses at six sites around the city
• directly running 7 GP practices, through 5 APMS and 2 GMS contracts, in partnership with Sheffield Health and Social Care NHS Foundation Trust
• supporting and engaging the general practices in the city to work together in local groups.

We work in partnership with statutory and voluntary organisations, including NHS Sheffield Clinical Commissioning Group, Sheffield Health and Social Care NHS Foundation Trust, Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Childrens NHS Foundation Trust, Sheffield City Council and NHS England.

2.Our Values

Our vision and aspiration is that by working together and working in more flexible and innovative ways, we can not only deliver improved access for patients but also improve our working lives.

Our values

• We are a GP led organisation that, whilst engaging with the wider health and social care economy, is primary care centred.
• We are committed to high quality, patient-centred care recognising the importance of the patient voice and of involving patients in the development of services.
• We view General Practice as the cornerstone of patient care and are committed to ensuring that practices have the resources needed to fulfil this role.
• We align our business interests with those of our member practices.
• We are committed to delivering a strong, unified voice whilst also recognising the importance of protecting and supporting localities. We seek to capitalise on the independent provider status of General Practice, making the most of the responsiveness that this offers to innovate and transform care delivery.
• We are committed to a social purpose with any surplus being reinvested into General Practice for the benefit of patient care.

3.Post Details

Job Title:

PCMH Health coach

Remuneration:

Band B

Accountable to:

LD/SMI Lead Nurse

Line management :

Operations Manager

Hours of working:

Various up to 37.5

4. Organisation

Sheffields Primary and Community Mental Health service is delivered in partnership between:

Sheffield Health and Social Care FT

Primary Care Sheffield Ltd

MIND

These parties have agreed to work together in improving the health and wellbeing of Sheffield residents with mental health conditions, through the delivery of transformative mental health care.

5. Job Purpose

To contribute to improving health and reducing diseases associated with lifestyle,by supporting people to develop healthier behavioursand contributing to delivery of the service aims and standards in line with national and Primary and Community Mental Health Transformation (PCMHT) programme priorities.

Where appropriate focussing on the wider determinants of health and facilitating access to community based support to help people self-care and address issues of loneliness and isolation. Identifying and making contact with patients to encourage uptake of NHS physical health checks. Completing physical health checks including drawing blood from patients. Working with a defined population using behaviour change techniques with individuals and groups to empower them to identify, make, and sustain positive lifestyle changes to improve their health and wellbeing.

6. Key Responsibilities

To work as part of the wider multi-disciplinary team and with partners to support individuals to improve their physical, emotional and social health and wellbeing by coaching individuals and groups to identify and initiate opportunities for change

Using the principles of Making Every Contact Count (MECC) supporting individuals to make informed choices about their health and wellbeing and supporting them in initiating and sustaining appropriate behavioural changes to improve their physical, emotional and social wellbeing

Work with the wider system to ensure a co-ordinated approach to care and support planning across primary care, secondary care, and community settings

Helping people to find and use the right services to support health improvement.

Identifying new referral pathways and strengthening existing ones into the health trainer service

To work with city wide physical health check strategies to undertake capacity building work. Recording and reporting activities and results

Acts within standard operating procedures

Able to work independently within role boundaries and under the management and guidance of the line manager and wider team

Communications and Relationships

Recording and reporting activities and results

Exchanges factual information with patients using persuasion, reassurance, tact, empathy; may overcome barriers to understanding

To support the identification of health needs and undertake as appropriate the planning, implementation and evaluation of individual care interventions

The ability to communicate clear and accurate information to patients on a range of health related issues

Provide advice, instruction and training to small groups of patients and other health professionals

To develop working relationships within a variety of different organisations and teams

The ability to communicate effectively with a range of staff across disciplines, grades and organisations

The ability to communicate with people from the local community from a variety of backgrounds where there may be barriers to understanding (learning disabilities, mental health needs etc.) in a supportive and non-judgemental manner

To be able to communicate potentially sensitive information to patients and other health professionals

Produce accurate written records of activities and work undertaken

Analytical Skills

Recording and reporting activities and results

Makes judgements involving facts or situations, some requiring analysis

Assess patients condition through basic test results, assess comfort of patients and instigate emergency procedures as necessary

To participate in the collection of data to monitor and evaluate individual progress and service performance

To be able to collect service user data (e.g. height, weight, blood pressure, etc.) to enable assessment of a suitable individually tailored personal health plan

To support effective evaluation systems within the public health service

Planning & Organisational Skills

Plans and organises activities, some ongoing such as meetings, training, events

Attend, contribute and participate in relevant meetings

To demonstrate a knowledge of external agencies (including voluntary and community sector), who could be involved in patient care and work in partnership with these agencies under the direct/indirect supervision of an appropriate senior practitioner

To be able to plan own workload within role boundaries and under the management and guidance of the line manager and wider team

To plan and deliver sessions to identify and engage with individuals and groups to raise awareness of lifestyle issues

To support individuals to develop an action plan to change behaviours and sustain those behaviours, leading to more healthy choices and actions

To support individuals personal health plans over time and review and revise these plans withindividuals as appropriate

To plan own work to ensure that individual targets and workload commitments are being met

Liaise with a variety of organisations in order maintain and develop links with the community

To enter all client information regularly into an electronic database

Ability to manage own time effectively. To complete all relevant mandatory training as and when required to do so

Physical Skills

Physical skills obtained through practice

Hand eye co-ordination required when using test equipment manipulating wheelchairs or equipment

Computer literacy and keyboard skills

The ability to safely move and handle displays and training equipment

There will be some requirement for light physical effort on a regular basis

To be able to move around the city, and visit patients at home access to a car and driving licence would be beneficial

Patient/Client Care

In partnership with patient implements a plan for improving health and wellbeing

Identify and use opportunities to promote healthy lifestyles e.g. reduce alcohol intake, nutrition, physical activity, with individuals and groups

Undertakes a range of interventions with individuals and groups

Records patient observations

To develop and maintain relationships with individuals, carers and families to educate facilitate and promote change

To support individuals personal health plans over time and review and revise these plans with individuals as appropriate

To signpost individuals to other appropriate services to further support their health and wellbeing needs

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with their line manager.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

Person Specification

Qualifications

Desirable

• Level 3 Health Trainer certificate

Experience

Essential

• Experience of working as part of a team Verbal communication skills ability to deal with people confidently in person and on the telephone Awareness and ability to operate within data protection and confidentiality requirements Proven experience in prioritising workload to ensure priorities are flagged up

Desirable

• Experience of working in the NHS or similar role Experience of System One clinical system

Skills/Abilities

Essential

• IT skills: Use of Microsoft Office, Outlook Calendars, Organisational skills ( organising appointments and events) Knowledge of care and related procedures, some clinical observations and blood pressure monitoring. Understanding of the broad concepts of health and the health services. A knowledge and understanding of the underlying determinants of health and issues facing people in communities in Sheffield particularly those in areas of multiple deprivations

Desirable

• Skilled phlebotomist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

722 Prince of Wales Road

Sheffield

South Yorkshire

S9 4EU

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)