Job responsibilities
Job Title: Practice Manager.
Reporting to: The Partners
Responsible for: Practice reception and Practice Nurse.
Role summary: The Practice Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice. In particular, the role will support the Partners in areas of project management, personnel management, management of patient and clinical information and general administrative duties. At all times the postholder must act in a manner consistent with the code of conduct and appearance representing the Practice and the NHS.
The following list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.
Main duties and responsibilities:
Please note also that the Practice Manager will be responsible for all aspects of managing the Practice and premises in the absence of the Partners. However, the principal responsibilities of the Practice Manager fall under the following four headings:-
Project Management:
1. Assist the Partners in the project management of 3 new equitable access services.
2. Help establish effective working practices for clinical and non-clinical staff.
Personnel:
1. Assist in the management of the Practice Team. This includes supporting line managers of the non-clinical team and the operational line management of the clinical team (supporting the Partners).
2. Assist with the induction of new staff.
3. Assist in training of new and existing staff.
4. Manage staff rotas for clinical and non-clinical staff.
5. Manage the annual leave process for all practice staff.
6. Conduct yearly appraisals of non-clinical staff.
Management of clinical and patient information in line with NHS and GP Practice requirements
Examples of responsibilities include but are not exclusive to:
1. Managing patient registrations.
2. Managing the recording of patient information and producing relevant reports.
3. Managing the appointment system.
4. Checking key performance indicators and Quality and outcomes framework (QoF) are met.
5. Provide administrative support for the Chronic Disease Management of patients.
6. Managing processes relevant to patient referrals.
Administrative duties:
1. Registering new patients.
2. Scanning of patient records.
3. Acting as medical secretary where necessary for clinical staff e.g. referral letters, medical reports and copying of patients notes.
4. Answering patient queries face to face or on the telephone.
5. Download documents and data input.
6. Take minutes in meetings and distribute to relevant personnel. Monitor and ensure actions are carried out.
General:
- Attend meetings as agreed by the Partners.
- Attend performance and development reviews with your Line Manager.
- Maintaining regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety / environmental procedures.
- To have a good understanding of company policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook.
- To attend all mandatory training courses and any courses specific to this role as discussed with the Partners.
Flexibility:
This role profile is intended to provide a broad outline of the main responsibilities only. The postholder will need to be flexible in developing the role and in initial and ongoing discussions with the designated manager.
Confidentiality:
Under the Data Protection Act 1998, the postholder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.
Health & Safety:
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.
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