Experienced Medical Receptionist

Job description

Job responsibilities

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main Duties

• Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)
• Receive and direct patients to the correct professional or service
• Act as chaperone
• Contact the interpretation service for patients as required
• Maintain accurate records of patient care in electronic format using the correct codes
• Prepare reception area for incoming colleagues, participate hand over between shifts
• Take telephone messages and general enquiries, direct as necessary to GP
• Process incoming and outgoing correspondence, including managing workflow tasks
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Input data into the patient's healthcare records as necessary
• Support the team in the effective use of searches, audits and recalls
• Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information

General

• Observe health and safety guidelines at all times
• Participate in any training programme implemented by the Practice
• Any other reasonable duties as necessary

Person Specification

Experience

Essential

• Experience of working in a GP practice (Reception/Admin)
• IT skills (EMIS Web and Docman knowledge)
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Ability to perform under pressure
• Initiative and adaptability
• Team working
• Self-motivated
• Flexibility to work in shift patterns

Desirable

• Experience of working in a GP practice (Reception/Admin)

Qualifications

Essential

• GCSEs or equivalent qualifications with Grade B or above in English
• Excellent communication skills (Written and Oral)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Point Medical Centre

Address

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF

Employer's website

https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)