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Medical Receptionist / admin

West Point Medical Centre

Information:

This job is now closed

Job summary

We are a friendly and supportive GP practice located in Central Manchester seeking a full-time administrative/receptionist. It is an exciting opportunity for an enthusiastic individual to join our dynamic team. The position is ideal for a candidate seeking to advance their career in GP surgery and gain hands-on experience in an environment that is highly supportive and thriving.

Main duties of the job

The main duties of the position include answering the telephone, working at the reception desk, scanning, handling emails, taking prescription requests, registering patients, and performing some general administrative duties. You will receive full support from your colleagues.

About us

West Point Medical Centre is a long-established GP surgery and training practice that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.

Date posted

23 May 2024

Pay scheme

Other

Salary

£11.50 to £11.75 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3462-24-0000

Job locations

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF


Job description

Job responsibilities

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main Duties

  • Make new and follow-up patient appointments in a timely manner using the IT system
  • Receive and direct patients to the correct professional or service
  • Act as chaperone
  • Contact the interpretation service for patients as required
  • Maintain accurate records of patient care in electronic format using the correct codes
  • Prepare reception area for incoming colleagues, participate hand over between shifts
  • Take telephone messages and general enquiries, direct as necessary to GP
  • Process incoming and outgoing correspondence, including managing workflow tasks
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Input data into the patient's healthcare records as necessary
  • Support the team in the effective use of searches, audits and recalls
  • Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information

General

  • Observe health and safety guidelines at all times
  • Participate in any training programme implemented by the Practice
  • Any other reasonable duties as necessary

Job description

Job responsibilities

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main Duties

  • Make new and follow-up patient appointments in a timely manner using the IT system
  • Receive and direct patients to the correct professional or service
  • Act as chaperone
  • Contact the interpretation service for patients as required
  • Maintain accurate records of patient care in electronic format using the correct codes
  • Prepare reception area for incoming colleagues, participate hand over between shifts
  • Take telephone messages and general enquiries, direct as necessary to GP
  • Process incoming and outgoing correspondence, including managing workflow tasks
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Input data into the patient's healthcare records as necessary
  • Support the team in the effective use of searches, audits and recalls
  • Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information

General

  • Observe health and safety guidelines at all times
  • Participate in any training programme implemented by the Practice
  • Any other reasonable duties as necessary

Person Specification

Experience

Essential

  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Planning and organising
  • Ability to perform under pressure
  • Initiative and adaptability
  • Team working
  • Self-motivated
  • Flexibility

Desirable

  • The experience of working in a GP practice is preferred, but not essential

Qualifications

Essential

  • GCSEs or equivalent qualifications with Grade C or above in English
  • Excellent communication skills (Written and Oral)
Person Specification

Experience

Essential

  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Planning and organising
  • Ability to perform under pressure
  • Initiative and adaptability
  • Team working
  • Self-motivated
  • Flexibility

Desirable

  • The experience of working in a GP practice is preferred, but not essential

Qualifications

Essential

  • GCSEs or equivalent qualifications with Grade C or above in English
  • Excellent communication skills (Written and Oral)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Point Medical Centre

Address

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF


Employer's website

https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

West Point Medical Centre

Address

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF


Employer's website

https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Placement Manager

gmicb-mh.westpointmanagers@nhs.net

01612485100

Date posted

23 May 2024

Pay scheme

Other

Salary

£11.50 to £11.75 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3462-24-0000

Job locations

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF


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