Primary Care Navigator

Job description

Job responsibilities

Job description

Job responsibilities:

To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Aspley Medical Centre. The Primary Care Navigator is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.

Main Duties and Responsibilities:

Patient Interaction & Reception Duties

• Greet patients and visitors politely and professionally
• Answer telephone calls, manage queries and transfer calls as necessary
• Book, amend and cancel appointments via SystmOne
• Deal with requests for urgent appointments and signpost appropriately
• Handle face-to-face, telephone and online queries in a calm and efficient manner
• Ensure all messages and communications are accurately recorded and passed on to the appropriate staff

Administration Duties

• Manage incoming and outgoing correspondence, including scanning and filing
• Assist with prescription requests, referrals, and online communications
• Process tasks and messages via AccuRx, Communication Annex and Emails
• Update patient records accurately in line with GDPR and confidentiality policies
• Maintain the reception and waiting room area in a tidy and welcoming condition

Systems and Software

• Confidently use SystmOne, AccuRx and Emails
• Carry out regular checks on appointment books, clinics, and tasks
• Support clinical and management staff in the smooth operation of daily workflow

Teamwork and Flexibility

• Be willing to work flexibly to cover sickness or annual leave when required
• Attend regular team meetings and training sessions
• Maintain good working relationships with colleagues and clinical staff
• Respect the roles of others and work collaboratively

Person Specification

Qualifications

Essential

• Qualifications
• Essential
• Good General Education

Desirable

• Desirable
• Read, write and Speak alternative languages
• Customer care experience

Experience

Essential

• Understanding of NHS and working as part of a team
• Understanding strict confidentiality
• Good Keyboard skills
• Good Communication
• Good Interpersonal skills
• Reliability
• Flexibility
• Friendly/Approachable
• Punctual good timekeeping

Desirable

• Previous customer Care Knowledge
• Evidence of previous experience of using essential skills
• Able to deal with difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aspley Medical Centre

Address

Aspley Medical Centre

509 Aspley Lane

Nottingham

NG8 5RU

Employer's website

https://www.aspleymedicalcentre.co.uk/ (Opens in a new tab)