Job summary
Aspley Medical Centre
We have an exciting opportunity
for 2 highly motivated, enthusiastic
Practice Receptionist/Admin
Clerks (Care Navigators) - 2 x 22 Hours per week
to join our friendly
receptionist team.
Aspley Pay Scale; £23,073.00 to
£24,541.00 (pro rata) Depending on experience.
to work at Aspley Medical Centre
in Aspley, Nottingham Nottinghamshire.
You will be part of our
expericened front of house team responsible for dealing with patients and other
health care professionals. The role encompasses tradional reception duties,
administrative duties and dealing with patients on the telephone and in person
supporting the team by signposting and directing patients to the most
appropriate care. Confidentiality is essential to the role.
Main duties of the job
RECEPTIONIST ROLE 1- Mon 1 till
7, Tues 1 till 7, Wed 8-1, Thurs Day off, Fri 8 till 1 - Total 22 Hours
RECEPTIONIST ROLE 2- Mon 8 till
1, Tues Day off, Wed 1 till 7, Thurs 8 till 1 , Fri 1 till 7 - Total 22 Hours
Are you; flexible, motivated,
reliable, conscientious, and committed and would like to make a valuable
contribution to our reception team? If so; Aspley Medical Centre is waiting to
hear from you. We are seeking 2 experienced
Receptionists to work with us to deliver a strong and supportive service for
our patients and to perform a variety of reception and administrative duties.
The post holders should be computer literate (preferably SystmOne trained) and
have at least two to three-years Receptionist experience. The post holder must
have a good standard of education, have excellent communication skills, be
organised, work well under pressure, enjoy working flexibly within a
multi-disciplinary team setting and should be able to multitask and show
initiative. Our friendly team offers regular Supervision, Training and
Development opportunities.
You will be required to be flexible to cover for sickness and annual leave when
required.
You will be passionate about our practice, creating a culture of continuous
improvement, where patient welfare is at the heart of all you do.
The post at the practice is
worked within the core hours of 8.00am to 7.00pm Monday to Friday and
occasional Saturday surgery clinics (sat am- paid at time and half)
About us
Aspley Medical Centre is located in Aspley Nottingham and is located in a modern, built-for purpose building. All our Partners and staff share the ethos of mutual respect and
support,while recognizing the need for adequate remuneration, we are
careful to preserve a good work/life balance.The current lead partner
Dr
Mary Macarthur has been a partner since 1999. We have a fairly new partnership
which includes Dr Nurudeen Pedro, who was a salaried GP from September 2020 and
became a GP partner in April 2022 and more recently Dr Subeer Satyam who joined
the practice in April 2023 as a GP Partner. The practice also currently employs
one full time male GP and one female salaried GPs. The partnership is a
stable and happy one and this results in a happy and satisfying work environment. (we have a low staff turnover and many of our staff have worked at the surgery for many years) We also have high levels of patient satisfaction. Please see our Friends & Family Results on our practice website. aspleymedicalcentre@nhs.net
Job description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and Accurix for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service following our Care Navigation process.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms etc...
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area and waiting room areas at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
Job description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and Accurix for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service following our Care Navigation process.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms etc...
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area and waiting room areas at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
Person Specification
Qualifications
Essential
- Good standard of education
- GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
- Good IT skills
Knowledge and skills
Essential
- Proven ability to liaise appropriately with members of staff at all levels
- Ability to maintain confidentiality
- Able to cope well under pressure
- A good knowledge of Microsoft Office products and the ability to use email/internet
- Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations (difficult patients)
- Good interpersonal/organisational skills
- Knowledge of operation of office equipment (photocopies essential, scanners desirable)
- Ability to file accurately
- Understanding, acceptance and adherence to a strict code of confidentiality
Experience
Essential
- General Practice/NHS experience
- Customer Care
- Dealing with the public
- Ability to work on own initiative
- Flexibility to cover shifts
Person Specification
Qualifications
Essential
- Good standard of education
- GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
- Good IT skills
Knowledge and skills
Essential
- Proven ability to liaise appropriately with members of staff at all levels
- Ability to maintain confidentiality
- Able to cope well under pressure
- A good knowledge of Microsoft Office products and the ability to use email/internet
- Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations (difficult patients)
- Good interpersonal/organisational skills
- Knowledge of operation of office equipment (photocopies essential, scanners desirable)
- Ability to file accurately
- Understanding, acceptance and adherence to a strict code of confidentiality
Experience
Essential
- General Practice/NHS experience
- Customer Care
- Dealing with the public
- Ability to work on own initiative
- Flexibility to cover shifts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.