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Acle Medical Partnership

Care Co-Ordinator

The closing date is 23 March 2026

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Job summary

Acle Medical Partnership is an 8 Doctor dispensing practice providing care to approximately 9,500 patients in and around Acle in North Norfolk. We are looking to recruit a care co-ordinator to provide support to the reception department, nursing team and to deliver care and support to our patients to ensure they get the best care possible. This post requires a kind and caring individual with an eye for detail.

Main duties of the job

You are required to work as part of a team to ensure the smooth and efficient running of the surgery and to be an advocate for patients to ensure that they get the best care possible. It is therefore important to undertake your duties described below in a professional, confidential and efficient manner. There will be other duties that will be added as the practice and the job holder develop.

You will provide a point of contact for patients and as such are required to be courteous, sympathetic and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post.

About us

Acle Medical Partnership always promotes development and progression. We are a dedicated team and pride ourselves on a family like atmosphere and treat people how we would like to be treated. We offer private health insurance.

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

£12.58 an hour Going up to £12.71 in April 2026

Contract

Permanent

Working pattern

Full-time

Reference number

A3458-26-0000

Job locations

Bridewell Lane

Acle

Norwich

Norfolk

NR13 3RA


Job description

Job responsibilities

  • To work with the GPs and other primary care professionals within the practice to identify and manage a caseload of patients.

  • Identify, where required and as appropriate, patients that need to be referred back to other health professionals within the practice and wider community.

  • Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and/or health wellbeing coaches and other primary care professionals with then practice and PCN.

  • To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

  • To assist the Reception Team when required.

    • To help people to manage their needs through answering queries, making, and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

    • Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

    • Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to shared decision-making conversations.

    • Provide the interface between primary care and health services, helping patients with the transition between services.

    • Ensures awareness of statutory and local clinical protection procedures, including systems of referral.

    • Attend and participate in any practice meetings when required.

    • Any other delegated duties appropriate to the post.

    • Support uptake of National Screening Campaigns and Quality Outcomes Framework for long term conditions.

    This role includes a significant amount of communication, including with patients and their families and various medical professionals both within the practice and the wider community.

Job description

Job responsibilities

  • To work with the GPs and other primary care professionals within the practice to identify and manage a caseload of patients.

  • Identify, where required and as appropriate, patients that need to be referred back to other health professionals within the practice and wider community.

  • Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and/or health wellbeing coaches and other primary care professionals with then practice and PCN.

  • To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

  • To assist the Reception Team when required.

    • To help people to manage their needs through answering queries, making, and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

    • Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

    • Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to shared decision-making conversations.

    • Provide the interface between primary care and health services, helping patients with the transition between services.

    • Ensures awareness of statutory and local clinical protection procedures, including systems of referral.

    • Attend and participate in any practice meetings when required.

    • Any other delegated duties appropriate to the post.

    • Support uptake of National Screening Campaigns and Quality Outcomes Framework for long term conditions.

    This role includes a significant amount of communication, including with patients and their families and various medical professionals both within the practice and the wider community.

Person Specification

Qualifications

Essential

  • Good written and verbal communication skills
  • Computer Skills
  • Ability to work as part of team
  • Ability to think and work effectively
  • Ability to work with the public

Desirable

  • Experience of working in General Practice
  • Knowledge of Emis

Experience

Essential

  • Experience of working with members of the public
  • Experience of working as part of a team
  • Excellent understanding of confidentiality

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Knowledge of Emis
Person Specification

Qualifications

Essential

  • Good written and verbal communication skills
  • Computer Skills
  • Ability to work as part of team
  • Ability to think and work effectively
  • Ability to work with the public

Desirable

  • Experience of working in General Practice
  • Knowledge of Emis

Experience

Essential

  • Experience of working with members of the public
  • Experience of working as part of a team
  • Excellent understanding of confidentiality

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Knowledge of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Acle Medical Partnership

Address

Bridewell Lane

Acle

Norwich

Norfolk

NR13 3RA


Employer's website

https://aclemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Acle Medical Partnership

Address

Bridewell Lane

Acle

Norwich

Norfolk

NR13 3RA


Employer's website

https://aclemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Victoria Docwra

victoria.docwra@nhs.net

01493717796

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

£12.58 an hour Going up to £12.71 in April 2026

Contract

Permanent

Working pattern

Full-time

Reference number

A3458-26-0000

Job locations

Bridewell Lane

Acle

Norwich

Norfolk

NR13 3RA


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