Job summary
We are looking for a skilled, part-time, Medical Receptionist. Previous primary care/GP surgery experience preferred; we will also consider applicants with relevant transferable skills.
This position is conditional upon flexibility for leave/absence cover. The Practice uses EMIS Web clinical system and training is available for users of equivalent systems.
X1 Permanent @ 24 hours per week:
- Monday: 12:00-17:00
- Tuesday: Day Off
- Wednesday: 12:00-17:00
- Thursday: 11:00-18:15
- Friday: 06:45-15:00
Main duties of the job
We are looking for individuals who feel that they can quickly settle into the Practice incorporating their skills into our very busy GP surgery. The Practices two sites serve approximately 27,000 patients.
Front of house role managing a busy switchboard, booking appointments, liaising with Patients, Doctors, Pharmacists, Nurses, hospitals and other professional bodies. You will communicate with patients verbally, face to face and electronically whilst dealing with incoming emails and any other ad hoc administrative duties.
Person Specification Qualifications:
- GCSE grade 7 to 4 (A-C) in English and Maths
- Excellent IT skills
Experience Essential
- Preferred but not essential
Desirable
- Excellent communication skills
About us
We are a friendly, hard working team of 10 Receptionists working in a modern building in Horsforth, Leeds.
Full
time equivalent annual leave entitlement is 5 weeks, plus 8 bank holidays per
annum. The Practice also runs the NHS contributory pension scheme.
Job description
Job responsibilities
The Medical Receptionist will be
the focal point of communication between the patients, doctors and other
clinical and non-clinical staff. This encompasses dealing with incoming calls
from external organisations, the general public and patients; dealing with
queries, appointments and reception desk cover.
The role also has responsibility for dealing with incoming post, prescriptions,
scanning, GP liaison and instructions.
The role will provide cover for absent colleagues and will be required
to cover both Ireland Wood and Horsforth sites at times when required.
Main
Duties and Responsibilities
- Ensure that confidentiality is
maintained at all times, with a duty not to disclose any confidential
information after the employment ends.
- Receive incoming calls; deal
with enquiries; - (see below**) book appointments; record in patient notes
any messages and pass on to the appropriate doctor; take requests for home
visits.
- Receive patients at the
reception desk, marking their arrival on the computer, make appointments
as requested, hand out prescriptions and deal with any queries that may
arise.
- Process all repeat
prescription request made by patients or on their behalf. Ensure that any request for delivery is
handed to the chemist.
- Carry out the partners’
instructions and requests.
- All staff are required to take
their share in providing cover, when necessary, for colleagues who may be
absent as a result of holidays or illness and will cover both Ireland Wood
and New Croft Surgeries. This is a
mandatory requirement of the receptionist’s role.
- Open and distribute all
incoming mail to the appropriate doctors and clinical staff. Prepare outgoing mail ensuring it is
correctly labeled and franked where appropriate.
- Scan all documents, according
to practice protocols, that have been viewed by the doctors into patient’s
computer record. File other items
into patient’s notes.
- Opening/closing the building
as and when necessary, ensuring the premises are secure.
- Maintain a smart appearance,
(blouses are provided), and be helpful wherever possible.
- All staff should be conversant
with and adhere to all written guidelines and protocols provided and
available on the practice intra-net – in particular: The Health and Safety Manual, the In-house
Complaints Procedure, the Fire/Alarm Procedures and all protocols that
relate to their specific role.
Job description
Job responsibilities
The Medical Receptionist will be
the focal point of communication between the patients, doctors and other
clinical and non-clinical staff. This encompasses dealing with incoming calls
from external organisations, the general public and patients; dealing with
queries, appointments and reception desk cover.
The role also has responsibility for dealing with incoming post, prescriptions,
scanning, GP liaison and instructions.
The role will provide cover for absent colleagues and will be required
to cover both Ireland Wood and Horsforth sites at times when required.
Main
Duties and Responsibilities
- Ensure that confidentiality is
maintained at all times, with a duty not to disclose any confidential
information after the employment ends.
- Receive incoming calls; deal
with enquiries; - (see below**) book appointments; record in patient notes
any messages and pass on to the appropriate doctor; take requests for home
visits.
- Receive patients at the
reception desk, marking their arrival on the computer, make appointments
as requested, hand out prescriptions and deal with any queries that may
arise.
- Process all repeat
prescription request made by patients or on their behalf. Ensure that any request for delivery is
handed to the chemist.
- Carry out the partners’
instructions and requests.
- All staff are required to take
their share in providing cover, when necessary, for colleagues who may be
absent as a result of holidays or illness and will cover both Ireland Wood
and New Croft Surgeries. This is a
mandatory requirement of the receptionist’s role.
- Open and distribute all
incoming mail to the appropriate doctors and clinical staff. Prepare outgoing mail ensuring it is
correctly labeled and franked where appropriate.
- Scan all documents, according
to practice protocols, that have been viewed by the doctors into patient’s
computer record. File other items
into patient’s notes.
- Opening/closing the building
as and when necessary, ensuring the premises are secure.
- Maintain a smart appearance,
(blouses are provided), and be helpful wherever possible.
- All staff should be conversant
with and adhere to all written guidelines and protocols provided and
available on the practice intra-net – in particular: The Health and Safety Manual, the In-house
Complaints Procedure, the Fire/Alarm Procedures and all protocols that
relate to their specific role.
Person Specification
Qualifications
Essential
- GCSE grade 7 to 4 (A to C) in English and Maths
Experience
Essential
- Experience of dealing with patients and other external organisations
- Reception experience
Desirable
- Experience of working in a GP Practice
Person Specification
Qualifications
Essential
- GCSE grade 7 to 4 (A to C) in English and Maths
Experience
Essential
- Experience of dealing with patients and other external organisations
- Reception experience
Desirable
- Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
