GP Practice Administrator- 12 month fixed term contract

Job description

Job responsibilities

Key Responsibilities:Reception Work Provide a welcoming, efficient, and professional service to all patients and visitors. Handle patient appointments, enquiries, & requests in person and via phone or email. Register new patients, update patient records, and manage appointment scheduling. Process repeat prescription requests and liaise with clinicians for prescription reviews. Maintain confidentiality and ensure that sensitive information is handled appropriately.

Quality and Outcomes Framework (QOF)

Assist in the effective management of QOF by ensuring accurate data entry, coding, and monitoring of clinical performance indicators.

Work closely with clinical staff to ensure the practice meets its QOF targets and deadlines.

Identify areas for improvement in QOF performance and support the implementation of corrective actions.

Administrative Work

Perform general administrative tasks, including managing correspondence, filing, data entry, tasking and document management.

Use the Docman system to workflow letters and documents to clinicians and then process responses/tasks to arrange appointments, action, or code appropriately.

Manage the workflow of clinical correspondence, ensuring timely distribution and follow-up actions.

Work through patient specific lists to support audits, enhanced services, QI work etc.

Maintain andupdate practice databasesand ensure accurate record-keeping.

Assist with practice audits andsupport the preparation of reports for practice meetings.

Management Support

Assist the practice director/ manager with day-to-day management tasks,including rota coordination, stock control, and supplies ordering.

Provide administrative support for meetings, including preparing agendas, taking minutes, and following up on action points.

Assist with the implementation of practice policies, procedures, and compliance with CQC and NHS regulations.

Secretarial Work

Provide secretarial support to clinicians by preparing and typing referral letters, reports, and other correspondence as required.

Manage the workflow of clinical correspondence, ensuring timely distribution and follow-up actions.

Liaise with hospitals, specialists, and other healthcare providers to facilitate smooth patient referrals and coordination of care.

Miscellaneous GP Practice Duties

Carry out ad-hoc tasks as requested by the practice director/manager or clinical staff to ensure the smooth running of the practice.

Assist with the training of new staff and support team members as needed.

Help in managing patient feedback and handling complaints in accordance with practice procedures.

Person Specification

Experience

Essential

• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal with a friendly, helpful and approachable manner.
• Ability to multitask and prioritize workload effectively.
• Strong attention to detail and accuracy in administrative tasks.
• Knowledge of medical terminology and experience with EMIS or similar GP software systems.
• Ability to work independently and as part of a team.
• Commitment to maintaining patient confidentiality and a high level of professionalism

Desirable

• Previous experience in a healthcare setting, preferably in general practice.
• Familiarity with the Quality and Outcomes Framework (QOF) and clinical data management.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
• Experience with EMIS or similar patient management systems (desirable).
• Knowledge of the Docman workflow system and e-referral system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. Andrew's House Medical Centre

Address

2 Waterloo Road

Stalybridge

SK15 2AU

Employer's website

https://www.standrewshousemedicalcentre.co.uk/ (Opens in a new tab)