Job summary
The Linden Medical Group is seeking a motivated and organised QOF & Practice Administrator to join our friendly and supportive primary care team.
This role combines Quality and Outcomes Framework (QOF) administration with general practice administrative duties. The successful candidate will play a key role in supporting clinical teams, maintaining accurate patient records, managing recall systems, and ensuring the practice meets contractual and governance requirements.
Main duties of the job
Main Duties of the Job
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Manage and maintain QOF and clinical data using the SystmOne clinical system.
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Monitor QOF indicators, generate reports, and support the practice in achieving QOF targets.
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Ensure all eligible patients are recalled for annual QOF and chronic disease reviews.
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Manage non-QOF recalls, including DOAC monitoring and secondary careinitiated recalls.
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Process clinical correspondence and pathology results in line with practice procedures.
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Download, attach, code, and forward clinical letters to the appropriate clinicians.
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Use MJOG SMS and other systems to invite patients for reviews and appointments.
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Support audits, inspections, and reporting requirements.
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Work closely with the Practice Manager and clinical team to improve performance and patient outcomes.
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Ensure administrative SOPs are followed and kept up to date.
About us
About the Practice
The Linden Medical Group is a well-established, forward-thinking GP practice committed to delivering high-quality patient care within a supportive and inclusive environment.
Our clinical team consists of three GP Partners, two Salaried GPs, two Practice Nurses, one Nurse Practitioner, one GP Assistant (GPA), and one Healthcare Assistant (HCA). This is supported by a dedicated and experienced administrative and reception team, who play a vital role in the day-to-day running of the practice.
We also work closely with a range of attached multidisciplinary team members, including clinical pharmacists and a Mental Health Occupational Therapist, enabling us to provide comprehensive, patient-centred care.
The practice prides itself on being friendly, supportive, and collaborative, with a strong emphasis on teamwork, continuous improvement, and staff wellbeing. We actively encourage learning, development, and open communication across all roles.
Job description
Job responsibilities
Key ResponsibilitiesQOF and Data Management
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Maintain accurate, complete, and up-to-date patient records using the SystmOne clinical system.
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Input, review, validate, and code QOF-related clinical data in line with national and contractual requirements.
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Generate, analyse, and interpret QOF and performance reports to identify gaps and areas for improvement.
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Monitor QOF indicators proactively and take appropriate action to support achievement of targets.
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Ensure all patients eligible for QOF reviews are identified, recalled, and followed up annually.
Recall and Monitoring Systems
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Manage and oversee patient recall systems for chronic disease management, QOF, and non-QOF recalls (e.g. DOAC monitoring).
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Add and maintain recalls triggered by secondary care instructions.
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Use MJOG SMS and other communication methods to invite patients for reviews and track responses.
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Monitor uptake and attendance, escalating concerns where required.
Clinical Correspondence and Results
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Download and process clinical correspondence via GP Access and practice email inboxes.
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Attach letters to patient records, apply appropriate clinical coding, and forward to the relevant clinician.
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Distribute incoming pathology results in accordance with practice protocols.
Reporting, Audit, and Compliance
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Prepare and submit QOF progress and performance reports for internal review and external audit purposes.
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Support clinical audits, inspections, and contractual reviews as required.
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Keep administrative Standard Operating Procedures (SOPs) accurate and up to date.
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Remain up to date with changes to QOF, contractual requirements, and NHS guidance, ensuring the practice remains compliant.
Practice Manager and Team Support
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Work closely with the Practice Manager to develop and implement strategies to maximise QOF achievement.
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Regularly review performance data with the Practice Manager and highlight risks or underperformance.
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Provide administrative and data support to clinicians and the wider practice team.
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Support staff understanding of QOF processes and clinical systems where appropriate.
Job description
Job responsibilities
Key ResponsibilitiesQOF and Data Management
-
Maintain accurate, complete, and up-to-date patient records using the SystmOne clinical system.
-
Input, review, validate, and code QOF-related clinical data in line with national and contractual requirements.
-
Generate, analyse, and interpret QOF and performance reports to identify gaps and areas for improvement.
-
Monitor QOF indicators proactively and take appropriate action to support achievement of targets.
-
Ensure all patients eligible for QOF reviews are identified, recalled, and followed up annually.
Recall and Monitoring Systems
-
Manage and oversee patient recall systems for chronic disease management, QOF, and non-QOF recalls (e.g. DOAC monitoring).
-
Add and maintain recalls triggered by secondary care instructions.
-
Use MJOG SMS and other communication methods to invite patients for reviews and track responses.
-
Monitor uptake and attendance, escalating concerns where required.
Clinical Correspondence and Results
-
Download and process clinical correspondence via GP Access and practice email inboxes.
-
Attach letters to patient records, apply appropriate clinical coding, and forward to the relevant clinician.
-
Distribute incoming pathology results in accordance with practice protocols.
Reporting, Audit, and Compliance
-
Prepare and submit QOF progress and performance reports for internal review and external audit purposes.
-
Support clinical audits, inspections, and contractual reviews as required.
-
Keep administrative Standard Operating Procedures (SOPs) accurate and up to date.
-
Remain up to date with changes to QOF, contractual requirements, and NHS guidance, ensuring the practice remains compliant.
Practice Manager and Team Support
-
Work closely with the Practice Manager to develop and implement strategies to maximise QOF achievement.
-
Regularly review performance data with the Practice Manager and highlight risks or underperformance.
-
Provide administrative and data support to clinicians and the wider practice team.
-
Support staff understanding of QOF processes and clinical systems where appropriate.
Person Specification
Experience
Essential
- Person Specification
- Essential Criteria:
- Experience in an administrative role within a GP practice or NHS setting.
- Knowledge of QOF, clinical coding, and recall systems.
- Experience using clinical systems (SystmOne desirable).
- Strong organisational skills with excellent attention to detail.
- Ability to manage workload effectively and work to deadlines.
- Understanding of confidentiality, data protection, and information governance.
- Effective communication skills and ability to work as part of a team.
- Previous experience in QOF administration.
- Knowledge of SMS messaging systems.
- Experience supporting audits and performance reporting.
- Understanding of primary care contractual requirements.
Person Specification
Experience
Essential
- Person Specification
- Essential Criteria:
- Experience in an administrative role within a GP practice or NHS setting.
- Knowledge of QOF, clinical coding, and recall systems.
- Experience using clinical systems (SystmOne desirable).
- Strong organisational skills with excellent attention to detail.
- Ability to manage workload effectively and work to deadlines.
- Understanding of confidentiality, data protection, and information governance.
- Effective communication skills and ability to work as part of a team.
- Previous experience in QOF administration.
- Knowledge of SMS messaging systems.
- Experience supporting audits and performance reporting.
- Understanding of primary care contractual requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
