Practice Manager

Job description

Job responsibilities

Core Responsibilities:

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Co-ordinate Partners meetings, prepare agenda, produce and circulate minutes, implement and review actions.

Be familiar with the Partnership Agreement, monitor compliance and recommend remedial action if required.

Management of Practice finances. Establish and maintain accurate records and accounting systems for practice finance and to maximise practice income.

Prepare and submit claims for Enhanced Services; CQRS, HCC, LES etc

Preparation of year end figures and prompt submission to practice accountants and liaise re queries.

Co-ordinate monthly payroll and submit to practice payroll company. Ensure PAYE and Pension payments made on time

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Direct line management of the following staff: Deputy Practice Manager, Secretaries and Nurses

Support and mentor staff

Develop and implement effective staff appraisal and monitoring systems in conjunction with DPM and Reception Manager

Managing the recruitment process for the practice and provide general human resources management, ensuring compliance with current employment legislation

Arrange and oversee staff induction and training, ensure staff are adequately trained to fulfil their role

Maintain up-to-date HR documentation including employment contracts, employee handbook, and employment policies including grievance and disciplinary procedure

Keep up to date with employment legislations and ensure Practice polies comply with statutory requirements; promote best practice

Actively engage with the PCN, attending meetings and other duties as required

Managing contracts for services

Develop practice protocols and procedures, review and update as required

Work with CQC Registered Manager to ensure practice compliance with CQC regulations and inspection processes

Leading change and continuous improvement initiatives

Coordinating the reviewing and updating of all practice policies and procedures

Developing, implementing and embedding an efficient business resilience plan

Managing the Patient Participation Group in conjunction with the Lead Partner and DPM

Managing all complaints effectively through the Practice Complaints Procedure, complete annual complaints return to NHSE

Ensuring compliance with legislation and deal with disciplinary issues accordingly

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Ensuring compliance with IT security and IG, completion of the IG toolkit annually and disaster recovery plans

Coordinating of all projects within the practice as required

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Maintaining the practice and NHS choices websites

Management of holiday systems for staff and partners; overseeing locum cover to ensure practice adequately staffed.

Monitoring and implementation of practice sick pay policy

Completion of monthly workforce reporting, NWRS

Completion of annual eDeclaration, to ensure practice complies with NHS contractual requirements

Implement and lead on full range of health & safety measures to ensure compliance with current legislation, including fire safety, gas safety, electrical safety, security, legionella, infection & prevention, risks assessments etc.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Leadership and/or Management Qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of managing large multidisciplinary teams
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• Experience of managing accounting procedures including budget and cash flow forecasting
• NHS / Primary Care General Practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden City Practice

Address

The Garden City Practice

Birdcroft Road

Welwyn Garden City

Hertfordshire

AL8 6EH

Employer's website

https://www.gardencitypractice.nhs.uk/ (Opens in a new tab)