Job summary
We have an opportunity for a General Practice Assistant to join the team at Diamond health Group. We are well-established GP surgery providing patient focused care to approximately 14000 patients across two sites. A forward-thinking organisation with a multi-professional workforce striving to provide high quality care, education and training. Hendford Lodge Medical Centre is accredited as a training practice and believes in building for the future, having a strong track record of training a range of both health professionals and non-clinical staff.
We are seeking to recruit a General Practice Assistant (GPA) to support the wider practice team with a variety of administration duties. You will be joining our two current General Practice Assistants and you will have the opportunity to complete a GPA skills training program during your employment. The hours for the position is 37 hours per week and the working pattern will be discussed further at interview and confirmed with the successful candidate upon job offer. The successful candidate will be expected to support the practice staff in the smooth running of patient services which can include the handling of routine administration and some basic clinical duties. The job role will be supported with full training.
Main duties of the job
-Extracting information from clinical letters that require coding and adding to the patient notes
-Arranging appointment, referrals and tests for patients
-Supporting QOF Framework with monthly patient recalls for chronic disease management
-Ensure that meeting actions are recorded, disseminated and followed up in a timely way; ensuring that relevant practitioners are aware of meeting decisions and actions/ outcomes, chase for action resolution and update
-Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefit agency forms etc
-Support the management team and the senior practice management with project work and basic administration such as HR filing
-Supporting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as to the prescription team
About us
Employment is provided by the Yeovil Primary Care Network and is based at Hendford Lodge Medical Centre. The Yeovil Primary Care Network is an NHS collaboration between 5 GP practices; Penn Hill Surgery, Ryalls Park Medical Centre, Preston Grove Medical Centre, Diamond Health Group and Oaklands Surgery.
Primary care networks (PCNs) form a key building block of the NHS long-term plan. Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system.
Diamond Health Group is situated in central Yeovil with a branch site on the outskirts of Abbey Manor Park. We offer 27 days annual leave per year (pro rata) and enrolment into the NHS pension scheme.
Job description
Job responsibilities
General Practice Assistants form part of a multi-disciplinary team within primary care, providing a support role by carrying out administrative tasks to free up GP time and contribute to the smooth running of the Practice.
Key Responsibilities
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc
Extracting information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests and follow up appointments of patients.
Dipping urine, taking blood pressure, performing ECGs and phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign.
Explaining treatment procedures, processes, and pathways to patients
Helping the GP liaise with outside agencies, for example SPL, Social Services while GPs continue with consultations.
Maintain accurate records and statistical returns as required, including providing patient-related information for entering Clinical Reporting Systems, within the required time frame.
Support the PCN and Practice Managers in the delivery of the Network Contract DES and Quality and Outcome Framework specifications.
Ensure that meeting actions are recorded, disseminated, and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update.
Support with chronic disease and drug monitoring recall systems
Review laboratory results and action according to agreed protocols
Providing support for projects within the Practice and Primary Care Network
Full job description can be found attached.
Job description
Job responsibilities
General Practice Assistants form part of a multi-disciplinary team within primary care, providing a support role by carrying out administrative tasks to free up GP time and contribute to the smooth running of the Practice.
Key Responsibilities
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc
Extracting information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests and follow up appointments of patients.
Dipping urine, taking blood pressure, performing ECGs and phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign.
Explaining treatment procedures, processes, and pathways to patients
Helping the GP liaise with outside agencies, for example SPL, Social Services while GPs continue with consultations.
Maintain accurate records and statistical returns as required, including providing patient-related information for entering Clinical Reporting Systems, within the required time frame.
Support the PCN and Practice Managers in the delivery of the Network Contract DES and Quality and Outcome Framework specifications.
Ensure that meeting actions are recorded, disseminated, and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update.
Support with chronic disease and drug monitoring recall systems
Review laboratory results and action according to agreed protocols
Providing support for projects within the Practice and Primary Care Network
Full job description can be found attached.
Person Specification
Experience
Essential
- Experience of clerical and administrative work
- Experience of working in a GP practice or healthcare environment
- Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
- Experience and good working knowledge of patient/client confidentiality
- Experience of prioritising own workload in a busy working environment
Knowledge & Skills
Essential
- Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
- Excellent organisational skills and meticulous with good time management skills
- Ability to build strong relationships with colleagues at all levels
- Good degree of accuracy and attention to detail
- Ability to work alone and part of a team and promote a good team spirit
- Excellent IT skills
- Able to take an overview and prioritise effectively
- Understanding of basic health and social care terminology
Desirable
- Familiarity with IT systems currently in use in health and social care settings
Qualifications
Essential
- GCSE Grade A-C Maths and English or skills level 2 Maths and English or equivalent
Desirable
- Qualification in health or social care allied profession
- Further training or qualifications relating to administration
Personal qualities
Essential
- Strong customer focus
- Ability to cope with multiple demands
- Willingness and ability to participate in attending training courses in relation to the role
- Positive attitude & self-motiviated
- Flexible working attitude
Other
Essential
- Must either by Hepatitis B immune or be willing to undergo an immunisation course
- Commit to a DBS Check
Desirable
- Full and clean UK driving licence
Person Specification
Experience
Essential
- Experience of clerical and administrative work
- Experience of working in a GP practice or healthcare environment
- Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
- Experience and good working knowledge of patient/client confidentiality
- Experience of prioritising own workload in a busy working environment
Knowledge & Skills
Essential
- Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
- Excellent organisational skills and meticulous with good time management skills
- Ability to build strong relationships with colleagues at all levels
- Good degree of accuracy and attention to detail
- Ability to work alone and part of a team and promote a good team spirit
- Excellent IT skills
- Able to take an overview and prioritise effectively
- Understanding of basic health and social care terminology
Desirable
- Familiarity with IT systems currently in use in health and social care settings
Qualifications
Essential
- GCSE Grade A-C Maths and English or skills level 2 Maths and English or equivalent
Desirable
- Qualification in health or social care allied profession
- Further training or qualifications relating to administration
Personal qualities
Essential
- Strong customer focus
- Ability to cope with multiple demands
- Willingness and ability to participate in attending training courses in relation to the role
- Positive attitude & self-motiviated
- Flexible working attitude
Other
Essential
- Must either by Hepatitis B immune or be willing to undergo an immunisation course
- Commit to a DBS Check
Desirable
- Full and clean UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
