Reception team lead

Job description

Job responsibilities

JOB RESPONSIBILITIES:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

- Deal with all general enquiries, explain procedures and make new and follow-up appointments.

- Use your own judgment and communication skills.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

- Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to the rota doctor where necessary.

- Enter patient information on to the computer as required.

- Open and distribute incoming mail.

- Photocopy and shred documentation.

- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

- Keep the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

- Supervise and support the reception team on a daily basis, providing guidance and ensuring work is carried out efficiently and to a high standard.

- Assist with the induction of new reception staff.

- Manage and produce the monthly reception rota, ensuring adequate staffing levels are maintained.

- Support reception team members in managing busy periods and resolving patient queries effectively.

- Oversee reception workload on a day-to-day basis.

- Process new patient registrations and action patient deductions.

- Any other delegated duties considered appropriate to the post.

Person Specification

Experience

Essential

• Previous experience working in a GP practice or healthcare reception environment (essential).
• Strong leadership and supervisory skills.
• Ability to remain calm under pressure and manage competing demands.
• Proficient in IT systems relevant to GP practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients.
• Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment.
• Demonstrated ability to work collaboratively within a team.
• A flexible and proactive attitude toward change and service improvement.
• A genuine passion for patient care.
• This role is subject to a DBS check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cricklade Surgery

Address

113 High Street

Cricklade

Swindon

SN6 6AE

Employer's website

https://www.crickladesurgery.nhs.uk/ (Opens in a new tab)