Job summary
St
Catherine's Surgery is a well-established GP practice on
the Wirral and has over 15,000 patients. We have an exciting opportunity for a receptionist
to join our caring, hard-working, dedicated practice team.
We
are seeking someone with experience of working within a customer focussed
setting who will work 35.5 hours per week Monday - Friday including
late cover (until 1830) (day off on Thursday).
Before
applying please ensure
that you have the necessary skills to perform this role and to make sure your
application includes information to reflect your experience in these areas. Salary will be £22,600 per
annum.
The
closing date is 17th March and interviews will be held week
commencing 24th March. Informal
visits to the surgery will be available for those candidates short listed; if
you have not been contacted about an interview please assume you have been
unsuccessful on this occasion.
If
you have applied previously and not been selected for interview please do not
re-apply. For informal enquiries please contact the Patient Services Manager
(Janine Clarke, 0151 643 6700).
Main duties of the job
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Any
other duties as required
About us
St Catherines Surgery is
a well-established GP practice on the Wirral and has over 15,000 patients. We have a fantastic team who deliver fantastic care to our patients.
Job description
Job responsibilities
JOB
DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: PATIENT SERVICES MANAGER
HOURS: 35.5 hours per
week
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Any
other duties as required
Duties and responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the management team, dependent on current and evolving practice
workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning
- Ordering,
re-ordering and monitoring of stationery and other supplies
- Dealing
with clinical waste
- Provision
of refreshments for staff and visitors as required; loading and emptying
the dishwasher and keeping the kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice health
& safety policy, the practice health & safety manual, and the practice
infection control policy and published procedures. This will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate
Job description
Job responsibilities
JOB
DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: PATIENT SERVICES MANAGER
HOURS: 35.5 hours per
week
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Any
other duties as required
Duties and responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the management team, dependent on current and evolving practice
workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning
- Ordering,
re-ordering and monitoring of stationery and other supplies
- Dealing
with clinical waste
- Provision
of refreshments for staff and visitors as required; loading and emptying
the dishwasher and keeping the kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice health
& safety policy, the practice health & safety manual, and the practice
infection control policy and published procedures. This will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate
Person Specification
Knowledge, Skills and Experience
Essential
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocols
- Reception/Customer Care experience
- Use of clinical system software eg. EMIS
- GP Practice experience
Person Specification
Knowledge, Skills and Experience
Essential
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocols
- Reception/Customer Care experience
- Use of clinical system software eg. EMIS
- GP Practice experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
