Patient Care Coordinator - Administrator

Job summary

Kew Medical Practice is located at the heart of Kew, walking distance to Kew Gardens. We always aim to provide a high standard of care to our patients. We are looking for a Care Coordinator to join our supportive and friendly team.

Main duties of the job

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care Support patients to utilise decision aids in preparation for a shared decision-making conversation Help people to manage their needs through answering queries, making and managing appointments (Emis Web) and ensuring that people have good quality written or verbal information to help them to make choices about their care, using tools to understand peoples level of knowledge and confidence in skills in managing their own health Provide admin support for the GPs during total triage sessions using AccuRx Daily effective management of incoming practice emails Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and other primary care professionals Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Maintain a clean, tidy, effective working area at all times Duties may vary from time to time without changing the general character of the post or the level of responsibility

About us

Kew Medical Practice is located at the heart of Kew, walking distance to Kew Gardens. We always aim to provide a high standard of care to our patients.

We are a CQC 'Good' rated practice.

High QOF achievement.

We strive to maintain a supportive team environment for clinical and non-clinical members of staff alike. We currently support our Pharmacy and Nursing team.

Kew Medical Practice is a part of Richmond PCN and work well together to provide patients with a high standard of care and services.