Patient Coordinator

Job description

Job responsibilities

The following are the core responsibilities of the Patient Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Filing patient data into medical records
• Photocopy as requested
• Receive and make phone calls as required, ensuring accuracy of detail and prompt delivery of messages
• To process POLAR, registration, emails and tasks on a regular basis
• To deal with patients complaints within their competency
• To liaise with other members of the primary health care team
• To attend staff meetings and QUEST training and complete on-line training
• Contact patient via telephone call or SMS to cancel appointments
• Ensure all relevant scanning is completed daily for all prescription queries
• To assist with the administrative/Data functions of the practice when cover is needed

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Handing completed repeat prescriptions and other patient information to the patient and checking D-O-B, names and addresses
• Explain practice arrangements to new patients and temporary residents, completing necessary paperwork
• Be able to cover all reception positions

Appointments

• Process requests for on the day and future appointments from patients by telephone and in person
• Deal with all general enquiries, explain procedures to patients and make new and follow up appointments
• Ensure that patients needing urgent appointments are seen or added to triage
• Enter requests for home visits onto the visit screen, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor.

Computer

• Update patient contact number on the patient record
• Action repeat prescription requests and ensure that they are ready for collection within 48 hours or send EPS

Stock

In addition to the primary responsibilities, the Patient Coordinator may be requested to:

a. Assist with queries regarding safeguarding matters and refer appropriately

b. Provide support/cover to other teams within the practice as part of Swadlincote Surgery's Business Continuity

c. Flexibility to cover Monday-Friday during periods of holiday and staff absence

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

Essential

• Experience of working with the general public
• Experience of establishing effective office administrative systems

Desirable

• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Excellent IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Swadlincote Surgery

Address

Swadlincote Surgery

Darklands Road

Swadlincote

Derbyshire

DE11 0PP

Employer's website

https://www.swadlincotesurgery.co.uk/ (Opens in a new tab)