Job summary
Are you a team player, well organised with great communication skills and a calming manner? If so, we are looking for someone to join our team at a busy GP Surgery in Mansfield.
We offer a supportive team environment, training and the entitlement to join the NHS pension.
We are looking to recruit a frontline receptionist to work 20hours per week, Monday to Friday (between the hours of 07.50 and 6.30pm). You may be required to work extra hours if and when required, therefore flexibility to work extra hours is required.
Main duties of the job
Our receptionists provide a reception service for all patients including booking appointments, taking telephone calls, dealing with queries, processing prescriptions, signposting patients to the correct service, dealing with incoming and outgoing mail plus a range of other tasks.
You will provide a meet and greet service for all external visitors to the Surgery and act as a central point of contact for patients. You will also be responsible for the distribution of information, messages and queries to the Surgery staff as necessary.
About us
Millview Surgery is a busy GP surgery in Mansfield with 8500 registered patients. We have 6 GP's, 4 nurses and team of 13 admin staff.
The post is part time 20hours per week, working Monday to Friday, between 07.50am and 6.30pm.
Previous experience in General Practice is desirable, but
not essential. Pay is in line with the National Minimum Living Wage.
Job description
Job responsibilities
To provide an efficient and responsive reception service to patients and visitors at Millview Surgery plus undertake admin related tasks.
You will be responsible for dealing with patients and visitors both face to face and over the telephone, booking appointments, dealing with queries, dealing with prescriptions, dealing with incoming and outgoing correspondence, upholding confidentiality at all times, assit with any other tasks as requested by management or clinical staff.
Job description
Job responsibilities
To provide an efficient and responsive reception service to patients and visitors at Millview Surgery plus undertake admin related tasks.
You will be responsible for dealing with patients and visitors both face to face and over the telephone, booking appointments, dealing with queries, dealing with prescriptions, dealing with incoming and outgoing correspondence, upholding confidentiality at all times, assit with any other tasks as requested by management or clinical staff.
Person Specification
Other requirements
Essential
- Flexibility to work extra hours (and sometimes at short notice) as and when required
- Be polite and confidential
- Be co-operative and motivated
- Be sensitive and empathetic in distressing situations
- Ability to work under pressure
- Have excellent communication skills (both written and verbal)
- Have a clear and polite telephone manner
- Ability to work as a team member
- Ability to follow policy and procedures
Qualifications
Essential
- Have a good standard of English - educated to GCSE level or equivalent
Experience
Essential
- Experience of working in an office or reception setting
- Experience of working with the General Public
- Experience of working within a Team
Desirable
- Experience of working in a GP surgery or other NHS setting
Person Specification
Other requirements
Essential
- Flexibility to work extra hours (and sometimes at short notice) as and when required
- Be polite and confidential
- Be co-operative and motivated
- Be sensitive and empathetic in distressing situations
- Ability to work under pressure
- Have excellent communication skills (both written and verbal)
- Have a clear and polite telephone manner
- Ability to work as a team member
- Ability to follow policy and procedures
Qualifications
Essential
- Have a good standard of English - educated to GCSE level or equivalent
Experience
Essential
- Experience of working in an office or reception setting
- Experience of working with the General Public
- Experience of working within a Team
Desirable
- Experience of working in a GP surgery or other NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.