Call Recall Admin Support

Job description

Job responsibilities

Key Responsibilities

Call and Recall Management

Manage and maintain all call/recall schedules for long-term condition reviews, cervical screening, child immunisations, flu clinics, NHS Health Checks, and other preventative services.

Generate and issue patient invitations via SMS, telephone, letter, or digital platforms.

Monitor recall lists and ensure all patients are contacted within appropriate clinical timeframes.

Update patient records accurately following contact attempts, responses, or completed appointments.

Administrative Support

Work closely with the Practice Manager and Performance Manager to deliver efficient recall processes.

Assist the Performance Manager with tasks related to improving patient uptake, achieving QOF targets, and monitoring recall-related performance metrics.

Maintain accurate documentation and contribute to the practices Quality and Outcomes Framework (QOF) and other performance frameworks.

Support the creation of clinics by scheduling appointments, managing waiting lists, and ensuring appointment capacity meets demand.

Process incoming patient queries related to recall or health checks and signpost appropriately.

Data and Record Management

Use clinical systems, preferably EMIS Web, to extract recall lists, update patient information, and record outcomes.

Ensure all data entry is completed to a high standard and complies with confidentiality, data protection, and GDPR requirements.

Identify and escalate any gaps, trends, or overdue patients to the Performance Manager or clinical team.

Communication

Liaise with clinicians, the Performance Manager, external providers, and patients to support smooth coordination of health reviews and preventative care.

Provide clear and professional communication when contacting patients via phone, email, or written correspondence.

Offer a supportive and friendly service, maintaining sensitivity when dealing with confidential or personal health matters.

Person Specification

Personal Attributes

Essential

• Professional, reliable, and patient-focused.
• Team player with a positive and flexible approach.
• Empathetic and able to handle sensitive information appropriately.
• Proactive in identifying improvements and supporting practice performance.

Qualifications

Essential

• Educated to GCSE Level

Experience

Essential

• Strong administrative skills with excellent attention to detail.
• Experience using EMIS our GP clinical IT system.
• Good understanding of confidentiality, GDPR, and patient-centred service.
• Ability to work independently, manage workload, and meet deadlines.
• Excellent communication skillswritten, verbal, and digital.
• Strong organisational and problem-solving abilities.

Desirable

• Previous experience in a GP practice, NHS administration, or patient-facing role.
• Understanding of call/recall processes, QOF, or national screening programmes.
• Experience working with performance data or targets.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mission Practice

Address

208 Cambridge Heath Road

London

E2 9LS

Employer's website

https://www.themissionpractice.nhs.uk/ (Opens in a new tab)