Practice Manager

Job description

Job responsibilities

KEY WORKING RELATIONSHIPS

Partnership

Clinical Governance Lead

Multidisciplinary team

KEY RESPONSIBILITIES

To provide effective & strategic general management in the following areas: Leadership Strategic direction Operations Communication Business development Financial management Human resource management Service delivery Clinical governance Performance Risk management Premises management

Main duties and responsibilities

Operational management & planning

Contribute to the Practices strategic and operational planning priorities and monitor progress

Monitor and develop all aspects of service delivery and ensure concordance with local & national guidelines

Ensure compliance with NHS contractual obligations

Maintain & manage an effective complaints system and monitor patient response to health care provision and the effectiveness of care

Contribute to the planning, development, implementation and evaluation of Practice policies and procedures

Ensure compliance with all relevant legislative requirements, including Health & Safety, employment law, GDPR and premises maintenance.

Prioritise, organise and manage workload in a manner that maintains and promotes quality

Lead and co-ordinate the premises maintenance programme

Contribute to the maintenance of quality governance systems and processes across the Practice

Human Resource management

Lead the workforce planning, recruitment, selection, appraisal and retention of staff

Maintain and develop effective staff appraisal and performance monitoring processes, dealing sensitively with disciplinary issues

Ensure compliance with all aspects of employment legislation and Practice policies

To maintain, review and develop all HR documentation

Ensure professional, effective leadership and development of the Practice team

Provide pastoral support, coaching and mentorship to ensure all staff are equipped to deliver services to the highest possible standard

Actively promote the workplace as a learning environment, encouraging participation in internal shared learning and external good practice

Financial management

Maximise Practice income from GMS/non GMS sources, monitoring financial performance against forecast outcomes

Provide financial management and budgetary control

Ensure all claims and financial submissions are submitted in a timely manner.

Ensure effective & efficient use of all Practice resources

Plan and monitor cashflow position

Ensure accurate & compliant financial record keeping & production of relevant financial reports

Liaison with Practice Accountants

Manage the procurement of Practice equipment, supplies and services

Maintain & develop financial policies and procedures

Information management

Ensure that the all data is stored & processed accurately and securely and is complaint with local and national legislation & guidance.

Manage & accept accountability for risk management & disaster recovery systems & processes

Plan, monitor and evaluate the use of IT & communication systems to ensure optimal standards of service delivery to patients

Management of risk

Manage and assess risk within the Practice, ensuring adequate measures are in place to protect staff, patients & the Practice

Organise training & act as a role model to support members of the Practice team to undertake mandatory and statutory training requirements

Ensure appropriate infection-control measures are in place in line with local and national guidance

Assist with the planning, implementation and management of change and continuous improvement

Communication

Maintain effective communication within the Practice environment and with external stakeholders

Represent the Partnership in relations with professional, legal and financial advisors

Represent the Practice at Cluster, Health Board and external meetings

Create networking opportunities and links with appropriate external agencies and explore opportunities for collaborative working

To instigate & develop community liaison

Co-ordinate the organisation and administration of the Patient Participation Group

This job description is a basic guide to the scope of the role and the responsibilities of the Practice Manager. It is not exhaustive and may be amended following consultation with the post-holder.

In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients, staff and the business of the Practice. All such information from any source is regarded as strictly confidential.

Person Specification

Qualifications

Essential

• Excellent interpersonal skills
• Proven leadership skills
• Evidence of ongoing personal development
• Excellent verbal & written communication skills including the ability to lead discussion in group settings and write comprehensive reports
• Ability to work under pressure and deal with challenging situations
• Confident, motivated & forward thinking approach
• Ability to create & maintain a positive working environment
• A high degree of emotional intelligence and integrity
• Ability to prioritise, delegate, plan and organise workload
• Excellent generic IT skills
• A flexible and adaptable management style

Desirable

• Experience in management or evidence of equivalent professional development
• Experience in HR/finance/IT or other relevant experience
• Demonstrable experience in general management within a healthcare setting or comparable organisation
• Leadership skills and experience within multidisciplinary organisations
• Financial management & accounting skills including budgetary control, cash flow management, payroll and book keeping
• Excellent presentation skills
• Experience and awareness of team management of HR and employment law

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Road Medical Practice

Address

182 North Road

Gabalfa

Cardiff

CF14 3XQ

Employer's website

https://northroadmedicalpracticecardiff.nhs.wales/ (Opens in a new tab)