Job summary
A new
opportunity has arisen for a welcoming, professional, and highly organised
individual to join our friendly reception team at Cober Valley Health.
Our
receptionists are the first point of contact for our patients and play a vital
role in ensuring that the practice runs smoothly and efficiently.
This is a busy
and rewarding role which requires excellent communication skills, attention to
detail, and the ability to remain calm under pressure.
Hours:
Up
to 26 hours per week
Days and times to be confirmed, but will remain static
each week. The required hours are to be worked between Monday to Friday. (A
finish time of 18.30 would be required on one of these days).
Salary:
£12.25
per hour rising to £ 12.40 per hour on successful completion of induction.
Location:
Cober Valley Health, Upper Ground Floor,
Helston Gateway, The Parade, Helston. TR13 8RT
Main duties of the job
Main Purpose of
Role:
To provide an
efficient and professional reception and administrative service for the
practice, ensuring a high standard of patient care and confidentiality at all
times.
About us
Summary of our Purpose and Values:
Purpose:
To provide high-quality, patient-centred care that is compassionate, professional, and continually improving, while fostering collaboration and respect among patients, staff, and the wider community.
Core Values:
-
Patient Centred Care:
Focus on whats best for patients through timely, holistic, and equitable care, with protection for vulnerable individuals.
-
Pride and Compassion:
Create a respectful, supportive workplace where staff feel valued and treat everyone with kindness and dignity.
-
Excellence and Innovation:
Commit to continual improvement through learning, training, research, and empowering staff to deliver sustainable, high-quality care.
-
Partnership and Collaboration:
Work closely with patients, the community, partner practices, and wider health and voluntary sectors to improve health and wellbeing.
-
Professionalism and Standards:
Uphold integrity, accountability, and opennesslearning from mistakes, resolving conflict constructively, and maintaining ethical, lawful practice.
Job description
Job responsibilities
Job Description - Receptionist
Job Title: Receptionist
Responsible to:
Practice Manager
Accountable to:
GP Partners
Main Purpose of
Role:
To provide an
efficient and professional reception and administrative service for the
practice, ensuring a high standard of patient care and confidentiality at all
times.
Key
Duties and Responsibilities:
Act as the
first point of contact for our patients and visitors, dealing with enquiries in
a courteous and efficient manner.
Manage patient
appointment bookings using the clinical IT system.
Follow
safeguarding, confidentiality and data protection policies at all times.
Process
prescription requests in line with practice policy.
Maintain
accurate and up-to-date patient records.
Liaise with
clinical and administrative staff to support the smooth running of the
practice.
Handle incoming
and outgoing correspondence, including emails and post.
Participate in
team meetings, training, and ongoing development.
Job description
Job responsibilities
Job Description - Receptionist
Job Title: Receptionist
Responsible to:
Practice Manager
Accountable to:
GP Partners
Main Purpose of
Role:
To provide an
efficient and professional reception and administrative service for the
practice, ensuring a high standard of patient care and confidentiality at all
times.
Key
Duties and Responsibilities:
Act as the
first point of contact for our patients and visitors, dealing with enquiries in
a courteous and efficient manner.
Manage patient
appointment bookings using the clinical IT system.
Follow
safeguarding, confidentiality and data protection policies at all times.
Process
prescription requests in line with practice policy.
Maintain
accurate and up-to-date patient records.
Liaise with
clinical and administrative staff to support the smooth running of the
practice.
Handle incoming
and outgoing correspondence, including emails and post.
Participate in
team meetings, training, and ongoing development.
Person Specification
Experience
Essential
- Excellent communication skills, both face-to-face and over the phone.
- Ability to work under pressure and remain calm and professional.
- Strong organisational skills with attention to detail.
- Ability to work effectively as part of a team.
- Good IT skills, including use of Microsoft Office and the ability to learn clinical IT systems.
- Commitment to confidentiality and safeguarding principles.
- Reliable, flexible, and punctual.
- Ability to prioritise workload and manage competing demands.
- Shortlisting & Scoring System
- Applications will be assessed against the essential criteria listed.
- Each criterion will be scored (e.g., 0 = not demonstrated, 1 = partially demonstrated, 2 = fully demonstrated).
- Candidates who achieve the highest scores will be shortlisted for interview.
- Meeting the essential criteria is required to progress to interview stage.
- This ensures that the recruitment process is fair, transparent, and consistent.
Desirable
- Previous experience in a healthcare or customer service setting.
- Knowledge of medical terminology.
- Experience of working with SystmOne, or other clinical systems.
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths (Grade C / 4 or above).
Person Specification
Experience
Essential
- Excellent communication skills, both face-to-face and over the phone.
- Ability to work under pressure and remain calm and professional.
- Strong organisational skills with attention to detail.
- Ability to work effectively as part of a team.
- Good IT skills, including use of Microsoft Office and the ability to learn clinical IT systems.
- Commitment to confidentiality and safeguarding principles.
- Reliable, flexible, and punctual.
- Ability to prioritise workload and manage competing demands.
- Shortlisting & Scoring System
- Applications will be assessed against the essential criteria listed.
- Each criterion will be scored (e.g., 0 = not demonstrated, 1 = partially demonstrated, 2 = fully demonstrated).
- Candidates who achieve the highest scores will be shortlisted for interview.
- Meeting the essential criteria is required to progress to interview stage.
- This ensures that the recruitment process is fair, transparent, and consistent.
Desirable
- Previous experience in a healthcare or customer service setting.
- Knowledge of medical terminology.
- Experience of working with SystmOne, or other clinical systems.
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths (Grade C / 4 or above).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
