Job summary
Due to expansion, Salters Meadow Centre is looking for a motivated and friendly Receptionist for our busy GP Surgery in Burntwood. This will be a full time post however would consider part-time for the right candidate.
The successful candidate will be confident, professional with excellent telephone and customer service skills. You must have the ability to work under pressure, to work as part of a team and be flexible. Experience of using the EMIS Web clinical system is preferable.
Main duties of the job
Candidates must have an excellent telephone manner, customer service skills and be computer literate. Duties will include answering the telephones, making appointments, provide patients with the appropriate guidance as needed, maintain patient records plus other admin tasks.
Knowledge of EMIS web and Docman preferred.
Team work is essential.
About us
Salters Meadow Centre has a practice population of approximately 12000 patients. We have 4 GP Partners, an Advanced Nurse Practitioners, a team of Practice Nurses, a Health Care Assistant and an established Reception/Admin/Clerical team.
We are also supported by the PCN who provide various roles within practice.
Job description
Job responsibilities
Excellent communication and telephone skills are essential as you will be receiving and responding to requests from patients, carers, and other healthcare providers as well as liaising with other members of the surgery team. You will have the ability to be organised and be able to multi-task in a fast-paced working environment. Experience in an NHS reception post would be desirable but not essential. The Receptionist is at the forefront and must be remain professional at all times.
Key Performance Indicators
- Reception Duties
- Prescriptions
- Scanning
- Taking/delivering messages
- Dealing with F2F and telephone enquiries
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their role.
Job description
Job responsibilities
Excellent communication and telephone skills are essential as you will be receiving and responding to requests from patients, carers, and other healthcare providers as well as liaising with other members of the surgery team. You will have the ability to be organised and be able to multi-task in a fast-paced working environment. Experience in an NHS reception post would be desirable but not essential. The Receptionist is at the forefront and must be remain professional at all times.
Key Performance Indicators
- Reception Duties
- Prescriptions
- Scanning
- Taking/delivering messages
- Dealing with F2F and telephone enquiries
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their role.
Person Specification
Qualifications
Essential
- Previous experience working in a GP Practice.
- Experience dealing with the general public.
- Excellent communication skills.
Desirable
- Experience using the EMIS web clinical system.
- Experience using Docman.
Person Specification
Qualifications
Essential
- Previous experience working in a GP Practice.
- Experience dealing with the general public.
- Excellent communication skills.
Desirable
- Experience using the EMIS web clinical system.
- Experience using Docman.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.