Job summary
Island City Practice is seeking two dedicated Medical Receptionists to join our team in permanent roles. We are looking for individuals who are committed to providing excellent service to our patients and supporting our clinical team.
Position Details
Post One (28.5 hours per week)
- Monday: 13:00 - 18:30
- Tuesday: 08:00 - 13:00
- Wednesday: Non-working day
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 18:00
Post Two (28.5 hours per week)
- Monday: 08:30 - 14:00
- Tuesday: Non-workday day
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 13:00
- Friday: 08:30 - 18:30
Interview Dates:
- Monday 6th October
- Wednesday 8th October
Main duties of the job
Join our team as a Medical Receptionist, where you will play a crucial role in helping us meet our aims and objectives within an efficient, safe, and effective working environment. Your efforts will ensure that our services meet the needs of our registered patients and comply with all regulatory requirements.
We are seeking confident and professional individuals with excellent telephone skills and a strong commitment to customer service. The ability to multi-task effectively in a busy environment is essential. Full training will be provided for these roles; however, having experience in Medical Administration and as a receptionist in a GP Practice would be advantageous. Familiarity with SystmOne is also desirable, as it will aid in the smooth operation of our practice.
About us
Island City Practice is at the forefront of the evolving landscape of General Practice, embracing change as a positive and opportunistic challenge. We pride ourselves on our supportive and dynamic working environment.
Formed from a successful merger of Lake Road and Sunnyside, Island City Practice benefits from efficiency of scale. We serve a patient list of 37,500 with a dedicated team of over 100 staff, including 8 GP partners, 11 salaried GPs, a nurse practitioner, a managing partner, and multiple allied health practitioners.
Our patients consistently rate us as an 'Excellent' '5-star- practice' as reflected in Working Feedback reviews.
We utilise SystmOne for patient notes, which is shared across community healthcare teams throughout the city, enhancing communication and patient safety.
Our Clinical Assessment Service offers a telephone triage system for paramedics, A&E attendees, and 111 callers eligible for GP assessment. We can prescribe, book appointments at patients' surgeries, and dispatch ambulances if necessary.
As an established training practice, we host FY2s, GP VTS, paramedic and nurse practitioner trainees, as well as medical students. We maintain strong links with the Portsmouth Medical School, fostering a rich learning environment.
Join us at Island City Practice and be part of a team that is committed to excellence in patient care and professional development.
Job description
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Management Team.
Job description
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Management Team.
Person Specification
Experience
Essential
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Person Specification
Experience
Essential
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
