Job summary
We are currently looking for a medical receptionist to join our team in a permanent role for up to 37 hours between the hours of 8.00-18.30 Monday-Friday . Once successful your weekly working hours will be fixed.
Full training will be given but Medical Administration and Receptionist experience in a GP Practice would be advantageous. Experience of SystmOne is also desirable.
Main duties of the job
The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient, safe and effective working environment, ensuring that services are meeting the needs of its registered patients and all regulatory requirements
The successful candidate should be confident, professional with excellent telephone skills and customer service with the ability to multi-task
About us
General Practice is changing at pace, and we see this as a positive and opportunistic challenge. We are proud of the working environment we have created for our colleagues. Island City Practice was formed following a successful merger between Lake Road Practice and Sunnyside Medical Centre providing efficiency of scale.
Our list size is 37,500 patients. We have a team of more than 100 staff which includes 8 GP partners, 10 salaried GPs, 1 nurse practitioner partner, 1 managing partner and multiple allied health practitioners.
Our patients rate us as an 'Excellent' '5 star' practice from Working Feedback reviews.
SystmOne is used for patient notes. This is shared across community healthcare teams throughout the city improving communications and increasing patient safety.
We provide a Clinical Assessment Service similar to telephone triage for paramedics, A&E attendees and 111 callers eligible to be assessed by a GP. We can prescribe or book appointments for patients at their own surgery and if needed dispatch an ambulance.
We provide a wide range of in-house services including LARC, joint injections, occupational health, medicals and acupuncture.
We are an established training practice hosting FY2's, GP VTS, paramedic and nurse practitioner trainees as well as medical students with strong links to the new Portsmouth Medical School.
Job description
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
Job description
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
Person Specification
Experience
Essential
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Person Specification
Experience
Essential
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
