Job summary
Island City Practice is currently looking for a medical receptionist to join our team in a permanent role. We are looking for a part time position for up to 30 hours per week. Your working hours will be the same every week and the Practice is open from 8.00-18.30 Mon-Fri and 8-12.30 Saturday
Full training will be given but Medical Administration and Receptionist experience in a GP Practice would be advantageous. Experience of SystmOne is also desirable.
Main duties of the job
The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient, safe and effective working environment, ensuring that services are meeting the needs of its registered patients and all regulatory requirements
The successful candidate should be confident, professional with excellent telephone skills and customer service with the ability to multi-task
About us
Island City Practice is a busy yet friendly inner city surgery with approximately 37,000 patients. You will work within a team of 20 receptionists who have a
varied level of experience and qualities.
Job description
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
Job description
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
Person Specification
Experience
Essential
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Person Specification
Experience
Essential
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
