Job summary
Cornerways Medical Centre is seeking candidates for aReferral Coordinator
position.
This is a permanent, part-time
position for 25 hours per week over five days.
Main duties of the job
Processing GP referrals and
correspondence
Organising
and prioritising workload to ensure requested timescales are met for urgent and
routine referrals
Maintaining and updating referral pathways
Acting as a liaison between Doctors and patients
Liaising
with patients and hospital departments in relation to referrals and patient
appointments
Maintaining
and monitoring 2ww and Advice & Guidance waiting lists
Processing
of tasks
Processing
of GOS18 forms
Chasing
outstanding correspondence and results where necessary
Dealing
courteously and efficiently with all patients and third parties, either in
person or on the phone
Entering
patient data onto the computer as required
Scanning
and electronic filing of correspondence
Liaising
effectively with all members of the Practice team
Dealing with and responding to referral queries
Providing customer service to all patients as
needed
Updating patient information as needed
Any other duties as requested by the Doctors
or the Practice Manager
About us
Cornerways Medical Centre is comprised of two surgeries, the main surgery being situated at Gorley Road, Ringwood, and the Branch Surgery being situated at 1 Pine Drive, St. Leonards (approximately three miles away). The post holder may be based at either surgery.
The practice has between eleven and twelve thousand registered patients and with any practice of this size we expect a number of those patients to have some form of disability. Receptionists will need to take these factors into account when dealing with our patients.
Job description
Job responsibilities
Referral Coordinator Duties:
Processing GP referrals and
correspondence
Organising
and prioritising workload to ensure requested timescales are met for urgent and
routine referrals
Maintaining and updating referral pathways
Acting as a liaison between Doctors and patients
Liaising
with patients and hospital departments in relation to referrals and patient
appointments
Maintaining
and monitoring 2ww and Advice & Guidance waiting lists
Processing
of tasks
Processing
of GOS18 forms
Chasing
outstanding correspondence and results where necessary
Dealing
courteously and efficiently with all patients and third parties, either in
person or on the phone
Entering
patient data onto the computer as required
Scanning
and electronic filing of correspondence
Liaising
effectively with all members of the Practice team
Dealing with and responding to referral queries
Providing customer service to all patients as
needed
Updating patient information as needed
Any other duties as requested by the Doctors
or the Practice Manager
Job description
Job responsibilities
Referral Coordinator Duties:
Processing GP referrals and
correspondence
Organising
and prioritising workload to ensure requested timescales are met for urgent and
routine referrals
Maintaining and updating referral pathways
Acting as a liaison between Doctors and patients
Liaising
with patients and hospital departments in relation to referrals and patient
appointments
Maintaining
and monitoring 2ww and Advice & Guidance waiting lists
Processing
of tasks
Processing
of GOS18 forms
Chasing
outstanding correspondence and results where necessary
Dealing
courteously and efficiently with all patients and third parties, either in
person or on the phone
Entering
patient data onto the computer as required
Scanning
and electronic filing of correspondence
Liaising
effectively with all members of the Practice team
Dealing with and responding to referral queries
Providing customer service to all patients as
needed
Updating patient information as needed
Any other duties as requested by the Doctors
or the Practice Manager
Person Specification
Qualifications
Essential
- Good standard of general education
- Ability to use Microsoft Word/Excel/Outlook
Desirable
- Excellent customer service skills
- Ability to communicate vital patient information to Doctors
- Working knowledge of the NHS desirable
- Ability to work as part of a Team
- Ability to organise and prioritise workload
- Knowledge of and ability to use TPP SystemOne an advantage
- Excellent interpersonal and communication skills
- Ability to work on own initiative
- Practical approach to problem solving
- Flexible and mature attitude to working
- Willing to learn
- Responsible to Practice Manager
Person Specification
Qualifications
Essential
- Good standard of general education
- Ability to use Microsoft Word/Excel/Outlook
Desirable
- Excellent customer service skills
- Ability to communicate vital patient information to Doctors
- Working knowledge of the NHS desirable
- Ability to work as part of a Team
- Ability to organise and prioritise workload
- Knowledge of and ability to use TPP SystemOne an advantage
- Excellent interpersonal and communication skills
- Ability to work on own initiative
- Practical approach to problem solving
- Flexible and mature attitude to working
- Willing to learn
- Responsible to Practice Manager
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.