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The Green House Surgery

Medical Administrator

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This job is now closed

Job summary

22 Hours Medical Administrator

This is an exciting opportunity to join a dynamic Primary Care team in Redcar. Experienced receptionists and secretaries from all sectors are invited to apply and further training will be given if needed. The role of the Medical Administrator is a unique role, combining both reception and secretarial duties, alongside more complex tasks, such as prescription management. We also welcome applications from those who have experience in Primary Care and are looking to develop their skills.

Main duties of the job

A Medical Administrator performs a combination of reception, and clerical/administration work in a customer-focused role.The post-holder will be part of a team of Medical Administrators who together ensure the smooth operation of telephony and back-office functions of a busy GP surgery.The post-holder will need excellent communication skills and be expert in managing difficult people, readily able to diffuse situations that may lead to conflict. Thepost holderis a calm and organised individual, able to multi-task in a busy working environment.The post-holder is a team player who is also able to work autonomously without the need for close supervision.

About us

Located in the compact seaside town of Redcar, we are a traditional GP Practice partnership with a progressive ethos.

We have a dynamic team which includes GP Partners, Salaried GP's, Nurse Practitioners, Paramedic Practitioners, Nurses, Healthcare Assistants, Phlebotomists, Administration & Clerical Staff and an active Patient Participation Group.

We have excellent facilities within our premises at Redcar Primary Care Hospital and ample free parking.

Details

Date posted

07 May 2024

Pay scheme

Other

Salary

£11.44 an hour Starting wage

Contract

Permanent

Working pattern

Part-time

Reference number

A3401-24-0002

Job locations

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


Job description

Job responsibilities

Job Title: Medical Administrator

Responsible to: The Partners

Accountable to: Business Manager

Supervision: Operational Manager

Hours of duty:Tuesday 08.00-14.00, Thursday 08.00-17.00, Friday 08.00-17.00.

Duration: Permanent, subject to three months probationary period

Location: The Green House Surgery, Redcar Primary Care Hospital, Redcar

Job purpose:Providing a reception and administrative service for patients and visitors to the practice on the telephone and in person.

Dimensions:The post holder will have receptionist and administrative responsibilities

The post holder will work as a medical receptionist

Key Result Areas:Working effectively with protocols

Observing legal and organisational requirements (e.g. patient confidentiality)

Demonstrating a satisfactory standard of computer literacy and competence

Ability to work independently and with teams.

Ability to use initiative.

Satisfactory operation of administration systems.

Satisfactory operation of clinical and appointments systems.

Effective communication skills

Key tasks:

Computer data input

Handling queries (with patients and other agencies) on the telephone and in person

Verbal and written communication with others

Working with protocols

Medical reception

Making beverages

General administration work (photocopying, filing, shredding etc)

Recalls

QOF

Scanning and coding clinical letters

Summarising

Secretarial duties including typing referral letters and using the choose and book system

Communication and working relationships:

Practice Partners, Assistant Managers, Practice and attached staff, Secondary Care, Community Staff, Community pharmacies and other outside agencies.

Most challenging part of the job:

Ability to multi-task, delegate and prioritise workload.

Ability to work under pressure

Ability to use communication skills at many levels.

Job description

Job responsibilities

Job Title: Medical Administrator

Responsible to: The Partners

Accountable to: Business Manager

Supervision: Operational Manager

Hours of duty:Tuesday 08.00-14.00, Thursday 08.00-17.00, Friday 08.00-17.00.

Duration: Permanent, subject to three months probationary period

Location: The Green House Surgery, Redcar Primary Care Hospital, Redcar

Job purpose:Providing a reception and administrative service for patients and visitors to the practice on the telephone and in person.

Dimensions:The post holder will have receptionist and administrative responsibilities

The post holder will work as a medical receptionist

Key Result Areas:Working effectively with protocols

Observing legal and organisational requirements (e.g. patient confidentiality)

Demonstrating a satisfactory standard of computer literacy and competence

Ability to work independently and with teams.

Ability to use initiative.

Satisfactory operation of administration systems.

Satisfactory operation of clinical and appointments systems.

Effective communication skills

Key tasks:

Computer data input

Handling queries (with patients and other agencies) on the telephone and in person

Verbal and written communication with others

Working with protocols

Medical reception

Making beverages

General administration work (photocopying, filing, shredding etc)

Recalls

QOF

Scanning and coding clinical letters

Summarising

Secretarial duties including typing referral letters and using the choose and book system

Communication and working relationships:

Practice Partners, Assistant Managers, Practice and attached staff, Secondary Care, Community Staff, Community pharmacies and other outside agencies.

Most challenging part of the job:

Ability to multi-task, delegate and prioritise workload.

Ability to work under pressure

Ability to use communication skills at many levels.

Person Specification

Qualifications

Desirable

  • GCSE or equivalent in Mathematics and English
  • NVQ accreditations
  • AMSPAR medical reception qualification
  • Customer service qualifications
  • ECDL or equivalent computer qualification

Experience

Essential

  • Administration, clerical work, reception duties or a customer focused role

Desirable

  • Medical reception duties
  • Experience of working in primary care
  • Experience of working in a GP Practice

Key Skills & Personal attributes

Essential

  • IT & keyboard skills
  • Excellent communication and interpersonal skills
  • Numeracy and literacy skills
  • Committed to high standards of customer service
  • Flexible
  • Organised
  • Punctual
  • Team player
  • Reliable

Desirable

  • Working independently
  • Using protocols
Person Specification

Qualifications

Desirable

  • GCSE or equivalent in Mathematics and English
  • NVQ accreditations
  • AMSPAR medical reception qualification
  • Customer service qualifications
  • ECDL or equivalent computer qualification

Experience

Essential

  • Administration, clerical work, reception duties or a customer focused role

Desirable

  • Medical reception duties
  • Experience of working in primary care
  • Experience of working in a GP Practice

Key Skills & Personal attributes

Essential

  • IT & keyboard skills
  • Excellent communication and interpersonal skills
  • Numeracy and literacy skills
  • Committed to high standards of customer service
  • Flexible
  • Organised
  • Punctual
  • Team player
  • Reliable

Desirable

  • Working independently
  • Using protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Green House Surgery

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


Employer's website

https://www.thegreenhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Green House Surgery

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


Employer's website

https://www.thegreenhousesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Leanne Moscrop

leanne.moscrop@nhs.net

01642475157

Details

Date posted

07 May 2024

Pay scheme

Other

Salary

£11.44 an hour Starting wage

Contract

Permanent

Working pattern

Part-time

Reference number

A3401-24-0002

Job locations

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


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