Medical Receptionist

Job description

Job responsibilities

Job summary

The purpose of the role is to provide reception and administrative support to ensure the smooth day-to-day running of the practice. The post holder will act as the first point of contact for patients and visitors, providing a professional, friendly and efficient service both face-to-face and over the telephone.

The role involves assisting patients in accessing the appropriate services and supporting the wider practice team with a range of administrative duties.

The duties and responsibilities of the role include, but are not limited to:

• Greeting patients and visitors and directing them appropriately

• Answering telephone calls and responding to patient enquiries

• Booking and managing appointments within the practice system

• Processing repeat prescription requests in line with practice procedures

• Processing and distributing incoming and outgoing correspondence

• Updating patient records and maintaining accurate data on the clinical system

• Scanning, filing and managing documentation

• Taking messages and passing on information to the appropriate team member

• Supporting clinicians and the wider practice team with administrative tasks

• Maintaining a tidy and welcoming reception and waiting area

Duties may be varied from time to time depending on practice needs, workload and staffing levels.

In the course of their duties, the post holder may have access to confidential information relating to patients, staff and the practice. All such information must be treated as strictly confidential and handled in accordance with practice policies and data protection legislation.

The post holder will assist in promoting and maintaining their own and others health, safety and security in accordance with practice policies. This includes maintaining a safe working environment and reporting any potential risks or hazards.

The post holder will support the equality, diversity and rights of patients, carers and colleagues, and act in a way that respects the privacy, dignity, needs and beliefs of others.

The post holder will participate in training and development opportunities provided by the practice, including annual appraisal and ongoing professional development.

Person Specification

Essential

Essential

• Excellent communication and interpersonal skills
• Friendly, professional and approachable manner
• Good organisational skills and ability to work in a busy environment
• Reliable and able to work as part of a team
• Good IT and computer skills
• Flexible and willing to cover colleagues holidays and occasional weekend work

Experience

Essential

• Experience working in a customer service or administrative role
• Experience dealing with the public and handling enquiries

Desirable

• Experience working in a GP practice or healthcare setting
• Experience using the EMIS Web clinical system

Qualifications

Essential

• Good general education, including English and Maths

Desirable

• Basic IT qualifications or evidence of good computer skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridges Medical Practice

Address

Trinity Square Health Centre

24 West Street

Gateshead

NE8 1AD

Employer's website

https://www.bridgesmedicalpractice.co.uk/ (Opens in a new tab)