Job summary
We are looking to recruit a friendly motivated full-time
medical receptionist to add to our team. You will be the first point of contact for patients, providing a professional and welcoming service both in person and over the phone.
37.5 hours a week, Monday to Friday 11.00am - 18.30pm. We would consider applications from candidates who cannot start at 11.00am but could start at 12.00pm or 13.00pm, as long as the finish time remains the same.
Main duties of the job
Main duties and responsibilities:
Reception duties
Maintaining and monitoring the practice
appointments system
Processing personal and telephone requests for
appointments, visits and telephone consultations, and ensuring callers are
directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing)
mail
Taking messages and passing on information
Processing repeat prescriptions
Computer data entry/data allocation and collation;
processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests
from patients, other team member and associated healthcare agencies and
providers
Filing, photocopying and scanning
Keeping the reception area, noticeboards and
leaflet dispensers tidy
About us
We are a friendly practice based in Gateshead town
centre, close to bus and rail links, with 8350 patients.
We have 3 GP partners, 8
salaried GP's, nurse practitioner, practice nurses, health care assistants, and
admin staff. We also have Pharmacists, Social Prescribing link workers, care
co-ordinators. All these roles are supported by our administration
and reception team who play a vital part in the day to day running of the
practice. We are also a teaching practice for Doctors in Training and medical
students.
Job description
Job responsibilities
Main Responsibilities Patient Experience
- Act as the first point of contact for patients and visitors, providing a professional, welcoming, and efficient reception service
- Handle general enquiries, explain practice procedures, and book routine, follow-up, and urgent appointments using appropriate judgement
- Register new and temporary patients in line with NHS and practice procedures
- Record requests for home visits accurately on the clinical system
- Process repeat prescription requests
Telephony
- Answer and make telephone calls promptly and professionally
- Take accurate messages and ensure they are passed to the appropriate person in a timely manner
- Process prescription requests received via the telephone line
- Use the practice telephone system effectively
Administration
- Work in accordance with all practice policies, procedures, and protocols
- Maintain accurate patient records, including updates to personal details
- Open, sort, and distribute incoming post
- Process documentation such as reports, hospital letters, forms, and patient information leaflets
- File, retrieve, and dispose of records and correspondence in line with practice policy
Data Processing
- Register new patients promptly and accurately on the clinical system
- Enter and update patient information as required
- Process electronic tasks and prescription requests as required
- Ensure records are maintained securely and in good order
- Maintain building security during opening hours and report any concerns appropriately
Other Duties
- Provide cover for colleagues during busy periods, sickness, or annual leave
- Undertake any reasonable additional duties to support the smooth running of the practice
Additional Responsibilities (Applicable to All Staff) Confidentiality
- Maintain strict confidentiality of patient, staff, and practice information at all times in line with GDPR and practice policies
Health & Safety
- Promote and maintain a safe working environment, following infection control, health & safety, and security procedures
Equality & Diversity
- Treat all patients, colleagues, and visitors with dignity, respect, and fairness, supporting equality and diversity
Training & Development
- Participate in statutory and practice-led training, appraisals, and development activities
Quality & Communication
- Work effectively as part of the wider practice team
- Communicate clearly with patients, carers, and colleagues
- Contribute to service improvement, audits, and practice meetings where appropriate
Job description
Job responsibilities
Main Responsibilities Patient Experience
- Act as the first point of contact for patients and visitors, providing a professional, welcoming, and efficient reception service
- Handle general enquiries, explain practice procedures, and book routine, follow-up, and urgent appointments using appropriate judgement
- Register new and temporary patients in line with NHS and practice procedures
- Record requests for home visits accurately on the clinical system
- Process repeat prescription requests
Telephony
- Answer and make telephone calls promptly and professionally
- Take accurate messages and ensure they are passed to the appropriate person in a timely manner
- Process prescription requests received via the telephone line
- Use the practice telephone system effectively
Administration
- Work in accordance with all practice policies, procedures, and protocols
- Maintain accurate patient records, including updates to personal details
- Open, sort, and distribute incoming post
- Process documentation such as reports, hospital letters, forms, and patient information leaflets
- File, retrieve, and dispose of records and correspondence in line with practice policy
Data Processing
- Register new patients promptly and accurately on the clinical system
- Enter and update patient information as required
- Process electronic tasks and prescription requests as required
- Ensure records are maintained securely and in good order
- Maintain building security during opening hours and report any concerns appropriately
Other Duties
- Provide cover for colleagues during busy periods, sickness, or annual leave
- Undertake any reasonable additional duties to support the smooth running of the practice
Additional Responsibilities (Applicable to All Staff) Confidentiality
- Maintain strict confidentiality of patient, staff, and practice information at all times in line with GDPR and practice policies
Health & Safety
- Promote and maintain a safe working environment, following infection control, health & safety, and security procedures
Equality & Diversity
- Treat all patients, colleagues, and visitors with dignity, respect, and fairness, supporting equality and diversity
Training & Development
- Participate in statutory and practice-led training, appraisals, and development activities
Quality & Communication
- Work effectively as part of the wider practice team
- Communicate clearly with patients, carers, and colleagues
- Contribute to service improvement, audits, and practice meetings where appropriate
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working in a GP practice
- Experience of using EMIS Web
- Able to work in a team
- Good time management, able to prioritise tasks effectively
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working in a GP practice
- Experience of using EMIS Web
- Able to work in a team
- Good time management, able to prioritise tasks effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.