Job responsibilities
To provide day to day managerial supervision to
the Birtley and Central Gateshead PCN by leading and supporting quality
improvement and performance Birtley and Central Gateshead Primary Care Network
To work closely with the relevant teams and
practices to support PCN implementation of agreed service changes, pathways and
quality improvement
To help staff within the Birtley and Central
Gateshead PCN understand and support delivery of its strategic objectives and
outcomes framework including monitoring DES/IFF
To develop and run administrative systems for
Birtley and Central Gateshead collaboration projects, i.e. Extended Access and
ARI hubs
Manage risks, issues and actions and report
these to the PCN Board
To be fully accountable for all projects and to
ensure that patient safety and quality of care is at the forefront of all
projects
To establish necessary monitoring and tracking
processes to support the PCN
Development and maintenance of policies relating
to health and safety, information and clinical governance and standard
operating procedures.
Human Resources
Staff are our biggest and most appreciated
asset. The post-holder will be expected, as a minimum to:
Assist with HR duties in collaboration with the PMs
from the member practices
Operationally manage specified staff within the
Birtley and Central Gateshead PCN
Be responsible for ensuring the compliance of
mandatory training for staff employed within the Birtley and Central Gateshead
PCN projects
To convene and lead relevant meetings, ensuring
outcomes are recorded and shared with member practices and key stakeholders
To lead on training for new staff
Develop and review Health and Safety policies in
conjunction with the PMs from the member practices
Finance
As PCNs develop, clear and unequivocal finance management is
essential. The post-holder will work in conjunction with the PCN Finance Manager
and the Practice Managers and will:
Maintain a strategic overview of PCN finance through line
management of the PCN Finance Manager and monitoring of finance systems to
ensure PCN finances are managed effectively.
Identify clinical and organisational
improvements to enhance and improve integrated care and services to patients
To assist in the resolution of any complaints,
resolving informal complaints locally and assisting in the investigation of and
response to formal complaints as required
Organise the procurement of equipment, supplies
and services within target budgets previously as agreed by the board.
Be aware of performance and quality indicators
for all aspects of Primary Care
To organise and minute relevant meetings,
ensuring outcomes are recorded and shared with member practices and key
stakeholders
Liaise and work with different practices on an
ad-hoc project basis as agreed by the board.
Data & IT
Accurate data flow, both to and from the PCN is
essential in the planning of new services and in the reporting of existing
services to both the PCN constituent members and to other stake-holders. To
this end, the post-holder should:
Secure all necessary information data and
equipment from NECS, EMIS, the practices and other stakeholders in order to
support delivery of projects
Ensure that all data necessary for ongoing
reporting requirements is recorded by all staff as necessary
Evaluate and plan PCN IT implementation and
modernisation as required by the Board
Liaise with the ICB regarding systems
procurement and IT funding
Assist with the gathering of statistics and
information when required
Digital Transformation
Work
closely with digital leads from each practice to develop a digital
transformation plan across the PCN.
Identify
work streams that are practice specific and those that can be rolled out across
the PCN
Work
with practice leads to develop and maintain social media presence for the PCN
Facilitate
the sharing of good practice across the PCN.
Work
With the ICS to align digital strategy and agree plans as appropriate.
Work
with local delivery partners such as IT service providers and other NHS
organisations
Work
with third party/ voluntary organisations to improve digital inclusion across
the PCN.
Support
staff to identify and participate in relevant training and/or professional
development opportunities that will support achievement of agreed improvements.
Advise
on innovative opportunities and support practices to maximise benefits from
innovation, through the sharing of learning and best practice
Take
a data driven approach, looking at evidence and information available to
support understanding of challenges, identify possible solutions and track the
impacts of changes that have been made.
Effectively
present and communicate data to practices and PCN staff at all levels to
increase understanding of operational challenges
Education
Act as Education Lead for the PCN and support collaborative learning and innovation to
address the on-going challenges faced in Primary Care via the role of PCN
Education Lead.
These include:
The
opportunity to network, share good practice and ideas across the PCN and from
other areas via the locality PCN Education leads meeting.
Developing
shared teaching across practices to help address time demands on educators,
covering educator leave and the on-going challenge of estates.
Helping
to support learners and educators by signposting via the escalation pathways
concerns and challenges that may arise.
Improving
the job satisfaction, development, and retention of staff within PCNs by
supporting professional development and education across the primary care team.
Developing
and co-ordinating education processes for learners in collaboration with the
primary care training hubs and their respective clinical leads.
Ensuring
a process is developed to collate and review and respond to feedback from
targeted learners. Some learners will be
attached to higher education institutions who have their own QA processes.
Whilst the feedback from these groups can still be used, the feedback of those
not aligned to HEIs should be targeted.
Creating
an action plan based on the educational needs of the workforce and the feedback
from the learners.
Completing
an annual quality report for NHSE North East Workforce, Training and Education
Directorate
Performance and Quality Indicators
The post-holder should strive for continuous
improvement, both personally and in the services that the PCN delivers. The
post-holder should, as a minimum:
Be aware of local and national quality standards
for all aspects of primary care
Ensure that the PCN meets all Health and Social
Care Act requirements
Assist in the production of information for
clinical audit as requested by other members of staff or the Board
Work with the PCN board and ICB to validate
patient information and data, performing regular checks and quality audits
Effectively manage their own time, workload and
resources
Lead and encourage significant event audit
meetings, ensuring that learning outcomes are addressed and communicated to the
wider staff team
Strategy and Development
Opportunities and future development are what will drive the
PCN forward successfully. As such, the post-holder should be aware of these
opportunities and report them to the clinical directors and at board meetings
as appropriate. As a
minimum they should:
Identify clinical and organisational
improvements to enhance and improve integrated care and services to patients
Represent the Board at any external meetings as
requested by the Board, taking the Boards view forward
Report back to the Board after these meetings
Explore all possibilities for future development
with outside agencies
Health and Safety
Assisting in promoting and maintaining their own
and others health and safety and security as defined in the PCN and practice
Health and Safety Policies.
Using personal security systems within the
workplace according to practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting of health and safety hazards
and infection hazards immediately when recognised
Keeping own work areas and general/ patient
areas generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
Demonstrate due regard for safeguarding and
promoting the welfare of children and adults
Reporting any potential risks identified and
with due regard to the Whistleblowing Policy
Personal & Professional Development
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Taking responsibility for maintaining a record
of own personal development
Working with management on any new training
requirements
Communication
Communicate effectively with other team members.
Communicate effectively with patients and
carers.
Recognise peoples needs for alternative methods
of communication and respond accordingly
Contributing to the Implementation of Services:
Develop new policies, standards, SOPs and
guidelines as required.
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate in audit where appropriate