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Medical Receptionist

Bridges Medical Practice

Information:

This job is now closed

Job summary

Reception staff play an incredibly important part of our team and are the first point of contact for our patients. We are currently looking to recruit and enthusiastic, motivated person to join our Practice, working in reception to provide an efficient and professional service to patients. The position will be 37.5 hours per week (there will be some requirement to work overtime to cover annual leave) and subject to a successful 6 months probabtionary period.

Main duties of the job

  • To act as a welcoming and professional first point of contact for patients and organisations contacting the practice.
  • Care navigate patients to the most appropriate service for their needs.
  • Provide a range of administrative duties.
  • Contribute to the smooth running of the practice.
  • Assist in the effective communication between all members of the practice team, patients, and other external agencies.

About us

We are a friendly and welcoming GP practice based in Trinity Square in Gateshead town centre with approx 7,300 patients.

We have 1 GP partner, 8 salaried GP's, 1 long term locum, 1 Nurse practitioner, 2 Practice nurses, 3 Health care assistants and admin team. All these roles are supported by our reception team who play a vital part in the day to day running of the practice.

Date posted

21 August 2023

Pay scheme

Other

Salary

£11.20 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3399-23-0000

Job locations

Trinity Square Health Centre

24 West Street

Gateshead

NE8 1AD


Job description

Job responsibilities

  • Managing appointment requests and signposting patients to our range of services.
    • Responding to patient queries and liaising with the wider primary care team.
    • Maintaining patient records and maintaining patient confidentiality
    • Utilising other information systems to support efficient workflow processes.
    • Emailing, scanning, and coding clinical correspondence
    • Process prescription requests in a timely manner.
    • Register new patients.
    • Taking part in all mandatory training, annual appraisal, and continued education, learning and development.

    Job description

    Job responsibilities

  • Managing appointment requests and signposting patients to our range of services.
    • Responding to patient queries and liaising with the wider primary care team.
    • Maintaining patient records and maintaining patient confidentiality
    • Utilising other information systems to support efficient workflow processes.
    • Emailing, scanning, and coding clinical correspondence
    • Process prescription requests in a timely manner.
    • Register new patients.
    • Taking part in all mandatory training, annual appraisal, and continued education, learning and development.

    Person Specification

    Qualifications

    Essential

    • GCSE grade A to C in English and Maths

    Experience

    Essential

    • * Experience of working in a general practice environment
    • * Experience of EMIS Clinical System
    • * Must have PC skills will be able to use basic Word, Excel and e-mail

    Desirable

    • Experience of working in primary care
    Person Specification

    Qualifications

    Essential

    • GCSE grade A to C in English and Maths

    Experience

    Essential

    • * Experience of working in a general practice environment
    • * Experience of EMIS Clinical System
    • * Must have PC skills will be able to use basic Word, Excel and e-mail

    Desirable

    • Experience of working in primary care

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Bridges Medical Practice

    Address

    Trinity Square Health Centre

    24 West Street

    Gateshead

    NE8 1AD


    Employer's website

    https://www.bridgesmedicalpractice.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Bridges Medical Practice

    Address

    Trinity Square Health Centre

    24 West Street

    Gateshead

    NE8 1AD


    Employer's website

    https://www.bridgesmedicalpractice.co.uk/ (Opens in a new tab)

    For questions about the job, contact:

    Practice Manager

    Joanne Palmer

    joanne.palmer3@nhs.net

    Date posted

    21 August 2023

    Pay scheme

    Other

    Salary

    £11.20 an hour

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A3399-23-0000

    Job locations

    Trinity Square Health Centre

    24 West Street

    Gateshead

    NE8 1AD


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