Senior Medical Receptionist

Job summary

We consistently review our teams needs, leading to internal restructuring and recruitment. Due to this, we now require an a Senior Receptionist to complete our team. The full time role is to be part of a fast paced, friendly team, and requires supervision of the reception team and duties (undertaking support as required), management of staff rotas and various administration duties

Main duties of the job

Job description

• Responsible for the day-to-day supervision of reception and associated functions; supporting reception staff mainly at the reception desk, the back office and comms room.

• Excellent customer service skills with the ability to handle difficult situations professionally.

• The Senior Receptionist is expected to develop relationships with all staff to actively gauge issues within the practice including capacity and training issues.

• Ensure effective communication with both patients and staff.

• There is the express expectation of self-management regarding problem solving, workload, and time priorities

• Support Senior management with staff development, and providing support where needed including training, complaints, and practice issues as they arise.

• The role includes sole responsibility of rota management within the reception team including the scheduling of cover & designated workload of weekend rotas.

• Ensuring all staff are supported with queries and issues as they arrive, creating a permanent base within the back office.

• To support the team directly by personally manning the phone and/or reception desk during peak times (8am and 12pm) as a minimum, with ad hoc cover during busy periods is mandatory.

This job description is not exhaustive and is intended to be a guide to the principal duties and responsibilities of the post only.

About us

We are a large, friendly practice with onsite parking in the centre of Ossett, caring for over 22,000 patients. We strive to deliver a high level of patient care through innovative ways, working closely alongside other practices and external services.

We encourage communication and social mixing and training is a key focus in our teams. Although we are ideally looking for an experienced Senior receptionist, any successful candidate would be provided with an induction period to gain a full understanding of our procedures. Training includes a weekly reviews and all employees are part of a 'house' with a dedicated Partner to support with issues and be a point of contact outside the management team.

We appreciate delivering high quality care in a fast paced environment also needs to include some fun! We hold regular social events such as team nights out and evening meals, we regularly take part in Race for Life, charity cake sales as well as dedicating time in our in house training to team building with egg hunts and sports days.