Care Co-Ordinator Prescription Clerk

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of the Prescription Clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Process repeat prescription requests received by phone, email, fax, post, slips and the online access system, in accordance with practice protocol

1. Produce prescriptions for the GP to sign in an acceptable timeframe

1. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe

1. Generate requests for medication on behalf of the patient for non-repeat items

1. Actively encourage patients to reconcile medications to facilitate monthly collections

1. Discuss with patients their requirements, encouraging patients to order only what they require

1. Act upon compliance issues, liaising with the appropriate clinician

1. Ensure medication reviews are arranged by maintaining an accurate recall system

1. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients

1. Input data into the patients healthcare records as necessary

1. Deal with all prescription related enquiries in a timely manner

1. Record and report adverse effects accurately and appropriately, informing the practice manager immediately

1. Data input onto Emis

1. Carry out system searches as requested

1. Maintain a clean, tidy, effective working area at all times

Secondary responsibilities

In addition to the primary responsibilities, the Prescription Clerk may be requested to:

1. Support the practice clinical pharmacist as required

1. Partake in audit as directed by the audit lead

1. Support the deputy practice manager in reviewing and updating the organisations prescribing policy

1. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills written and oral
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Willingness to work flexible hours when required to meet work demands
• Disclosure Barring Service DBS check

Desirable

• GCSE Mathematics and English C or above
• NVQ Level 2 in Health and Social Care
• Experience of working in a healthcare setting
• Experience as working as a prescription clerk
• Emis Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crick Medical Practice

Address

16 Watford Road

Crick

Northamptonshire

NN6 7TT

Employer's website

https://www.crickmedicalpractice.co.uk/ (Opens in a new tab)