Extended Access Receptionist

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice / Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels:

Maintaining and monitoring the practice appointments system

Arranging for transport of samples for the labs

Taking messages and passing on information

Receiving appointment bookings from other practices and the OOH service

Filing and retrieving paperwork / notes

Scanning and matching patient documentation

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking consulting rooms of Satellite equipment and stock as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, faxing and scanning

Dealing with clinical and shredding waste and operatives

Provision of refreshments for staff and visitors as required

Keeping the reception area tidy and free from obstructions and clutter

Arranging transport for patients where appropriate

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, careers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post holder must adhere to all legislation relating to confidentiality, data protection and access to records.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. To be responsible for health and safety according to the Health & Safety Work Act (1974).

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Experience

Essential

• Knowledge of current NHS organisational structures
• Knowledge of NHS confidentiality Protocols
• Knowledge of Health and Safety Requirements

Desirable

• Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
• Experience of working independently with minimal supervision

Other Related Abilities

Essential

• Excellent communication, both written and verbal, and interpersonal skills
• Ability to multi-task
• Be personable and professional in approach
• Ability to use IT systems
• Ability to work within a small team
• Self motivated and proactive
• Be flexible and responsive to the changing needs and priorities of the team/practice
• An awareness of and commitment to Equal Opportunities.
• Must be double vaccinated against coronavirus

Desirable

• Ability to use a computerised clinical system.
• Able to demonstrate initiative (assessed at interview)
• Willingness/ability to cover for colleagues absence at short notice

Qualifications

Desirable

• Educated to O level, GCSE grade C or above, or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sloan Medical Centre

Address

Sloan Medical Centre

2 Little London Road

Sheffield

S8 0YH

Employer's website

https://www.sloanmedicalcentre.co.uk/ (Opens in a new tab)